topic Re: Outlook suddenly not syncing with Yahoo! email in Email

Outlook suddenly not syncing with Yahoo! email

Blacksheep — Wed, 26 Jul 2023 16:18:11 GMT

I have received no emails today via Outlook. When I logged into my Sky/Yahoo email account there were emails there, so something has gone wrong. The emails are showing up on my mobile phone (which is not Outlook).

When I opened Outlook a little while ago on my laptop I got a pop up message from Yahoo! which I have never seen before - it didnt ask for a password but did offer me the option to create an account (which I don't need as I already have one). Now it is just "syncronising bulk mail" non stop, (for the past 10 minutes) and showing "Send/Receive" error. I cannot do anything on Outlook.

Has anyone else experienced this issue today?

Re: Outlook suddenly not syncing with Yahoo! email

twilight+princess — Wed, 26 Jul 2023 16:24:57 GMT

Have you either authorised the account to use Outlook or created an app specific password? Sky/Yahoo now use 2 factor authentication so this may be required.

https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Re: Outlook suddenly not syncing with Yahoo! email

Blacksheep — Wed, 26 Jul 2023 16:32:45 GMT

I have authorised it previously but cannot redo those steps currently because I cannot click on anything in Outlook. I couldnt even get out of Outlook until I did a Control-Alt-delete and End Task.

Re: Outlook suddenly not syncing with Yahoo! email

twilight+princess — Wed, 26 Jul 2023 16:43:37 GMT

Sounds like an Outlook problem rather than email account, if so you may wish to post on the Microsoft community.

Did closing Outlook fix the freezing of the program?

Re: Outlook suddenly not syncing with Yahoo! email

Blacksheep — Wed, 26 Jul 2023 16:47:24 GMT

No, closing it didnt make any difference. When I opened Outlook again, I got the Yahoo message (which never usually shows). It says "Sign in with your Yahoo! account" - then shows my email address and then a Next button below that. But when you click on the Next button the next message says "We are unable to process your request at this time".

So to me that seems to imply it is a Yahoo! issue?

Re: Outlook suddenly not syncing with Yahoo! email

twilight+princess — Wed, 26 Jul 2023 17:40:07 GMT

I meant did closing Outlook fix the freezing of that program.

Have you tried deleting the account & set it up again?

Have you tried the app specific password?

Re: Outlook suddenly not syncing with Yahoo! email

jtuthill — Thu, 27 Jul 2023 09:16:22 GMT

I'm having a similar issue. When I open Outlook , I get the Yahoo message saying "Sign in with your Yahoo! account" - then shows my email address and then a Next button below that. But when you click on the Next button the next message says "We are unable to process your request at this time".

Re: Outlook suddenly not syncing with Yahoo! email

twilight+princess — Thu, 27 Jul 2023 09:40:02 GMT

Have you tried my suggestions @jtuthill

Re: Outlook suddenly not syncing with Yahoo! email

JohnSab — Fri, 28 Jul 2023 14:21:49 GMT

Am seeing the same thing. The generated passwords no longer work, and the main password generates an error. Have tried removing and setting up again with the same problem. Did anyone find a fix?

Re: Outlook suddenly not syncing with Yahoo! email

jayach — Fri, 28 Jul 2023 16:38:06 GMT

@JohnSab

Are you refering to Outlook for mobile or Desktop (Office)?

Re: Outlook suddenly not syncing with Yahoo! email

JTut — Sat, 29 Jul 2023 07:55:20 GMT

It is now working again without me having to do anything.

Re: Outlook suddenly not syncing with Yahoo! email

JohnSab — Sat, 29 Jul 2023 13:45:36 GMT

Hi. This is on the desktop. Still not working. Won't recognise the generated passward. It does recognise the main password but then says "an unkown error has ocurred". Thanks.

Re: Outlook suddenly not syncing with Yahoo! email

JohnSab — Sat, 29 Jul 2023 14:27:56 GMT

Just spoke to Sky Support. Other than reseting the password or clearing the browser cache, they were very short on ideas and said I should wait a few days and hope for the best. This is very poor. Clearly there is an issue on the Sky/Yahoo side.

Re: Outlook suddenly not syncing with Yahoo! email

Mark39 — Sat, 29 Jul 2023 14:39:51 GMT

@JohnSab wrote:

Just spoke to Sky Support. Other than reseting the password or clearing the browser cache, they were very short on ideas and said I should wait a few days and hope for the best. This is very poor. Clearly there is an issue on the Sky/Yahoo side.

Hmm. I use Outlook 2019 on desktop and it works fine with Sky Yahoo Mail, using a generated password. It doesn't look like a generic issue on the Sky/Yahoo side. I know another Community member who posts here regularly and also uses Outlook.

Re: Outlook suddenly not syncing with Yahoo! email

caesarome — Sat, 29 Jul 2023 15:10:27 GMT

@JohnSab wrote:

Hi. This is on the desktop

What is it you are using in the desktop, are you logging into the Sky website to access your emails ?

Re: Outlook suddenly not syncing with Yahoo! email

jayach — Sat, 29 Jul 2023 17:56:17 GMT

@JohnSab wrote:
Hi. This is on the desktop. Still not working. Won't recognise the generated passward. It does recognise the main password but then says "an unkown error has ocurred". Thanks.

That doesn't sound like Outlook.

Outlook (on desktop) doesn't have OAuth capabilities so should treat the account password as simply wrong, I wouldn't expect that unknown error message.

There is no known problems at the Sky|Yahoo server(s) AFAIK at the moment.

The generated password should work, provided it is generated for the correct account.

Re: Outlook suddenly not syncing with Yahoo! email

JohnSab — Sat, 29 Jul 2023 19:25:19 GMT

So it looks like the OAuth sign-in window was being triggered by some change on the IMAP or SMTP server. The setup had been working fine for over a year, but once I forced the IMAP and SMTP to tools.sky.com domains specifically in teh settings, it started working again. Strange!

Re: Outlook suddenly not syncing with Yahoo! email

jayach — Sat, 29 Jul 2023 19:42:07 GMT

What version of Outlook are you using? The latest versions do OAuth O.K. with Gmail, but not Yahoo. I wonder if they are trying to include Yahoo too?

Re: Outlook suddenly not syncing with Yahoo! email

Esther-London — Wed, 03 Jan 2024 16:37:19 GMT

Hello @Blacksheep and everyone,

This just literally happened to me: out of the blue. Exactly as described.

And I have zero IT skills. Would anyone please explain in super dummy terms what the solution is? I am now suddenly stuck.

I have already restarted my laptop.

Thank you!

Esther

Re: Outlook suddenly not syncing with Yahoo! email

PH67 — Sat, 03 Feb 2024 13:48:20 GMT

Yes it happens regularly. You need an app specific password from Sky, this is the address

https://www.sky.com/sky-yahoo-mail/manage-apps, but it will only work for 15 minutes before you lose connection again. The you either get a new app specific password, or you wait a few hours, then you will get a short connection every now and again. Sky really don't seem care about it, as they spend no money on their e-mail service, as Yahoo is "not their problem". They are tyring to push you all to go to a different e-mail provider, but they won't reduce your monthly invoice. I have now moved away from Sky, and can you believe the amount of marketing attention I get now?