topic Specific emails from one sender not coming through in Email

Specific emails from one sender not coming through

Vivienne1234 — Wed, 24 Jan 2024 09:53:44 GMT

I'm not receiving emails from a specific account. I've checked my junk and they're not in there. The sender has checked and definitely has the correct sky email address for me. Any ideas how I can start receiving these emails? I assume they are being blocked somehow? Thanks

Re: Specific emails from one sender not coming through

caesarome — Wed, 24 Jan 2024 10:20:07 GMT

Are these emails bouncing back to the sender and if so what is the error message ?

Have you checked that any filters you have setup could be causing an issue with this ?

Re: Specific emails from one sender not coming through

Vivienne1234 — Wed, 24 Jan 2024 12:26:01 GMT

Thanks for your email, I've just asked about the bounce back / error message and awaiting a response.
I'm not sure if I have any filters set up, none that I'm aware of. How would I check this?

many thanks for your help

Re: Specific emails from one sender not coming through

caesarome — Wed, 24 Jan 2024 13:27:24 GMT

@Vivienne1234

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters.