https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544393#M97845 <P>Thank you Mark</P> Tue, 23 Jan 2024 15:21:36 GMT kinser1954 2024-01-23T15:21:36Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544277#M97834 <P>One of my contacts has tried numerous occassions to send an email with an attachment but each time they receive undeliverable message.&nbsp; I last received an email from them on 3rd Jan 2024.&nbsp; Help please.</P> Tue, 23 Jan 2024 13:53:20 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544277#M97834 kinser1954 2024-01-23T13:53:20Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544291#M97836 <P>What is the reason given in the bounce message the sender receives, as to why it's undeliverable?</P> Tue, 23 Jan 2024 14:00:41 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544291#M97836 Mark39 2024-01-23T14:00:41Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544302#M97837 <P>Hi Mark&nbsp; thanks for your reply I dont know they just said undeliverable.&nbsp; I will contact them and ask.</P> Tue, 23 Jan 2024 14:03:30 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544302#M97837 kinser1954 2024-01-23T14:03:30Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544306#M97838 <P>All the bounce back said was</P><P>&nbsp;</P><P>email undeliverable</P><P>recipient email didnt respond</P><P>&nbsp;</P><P>Any help Mark?</P> Tue, 23 Jan 2024 14:07:47 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544306#M97838 kinser1954 2024-01-23T14:07:47Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544336#M97839 <P>Do they happen to be using a Hotmail/Outlook email account? It seems from previous posts that Sky/Yahoo are blocking emails from those providers?</P> <P>&nbsp;</P> <P>Or are you using the Apple Mail client which is known to be having intermittent problems with incoming and outgoing Sky Yahoo Mail emails?</P> Tue, 23 Jan 2024 14:21:17 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544336#M97839 Mark39 2024-01-23T14:21:17Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544353#M97840 <P>Hi Mark, Yes they use Outlook but they always have done!&nbsp; Its my mums carehome and they need to be able to contact me as they have done previously.&nbsp; Why has this happened since 6th Jan 2024?</P><P>&nbsp;</P> Tue, 23 Jan 2024 14:37:47 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544353#M97840 kinser1954 2024-01-23T14:37:47Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544355#M97841 <P>I don't know, I'm afraid. I can only suggest reporting it to Sky.</P> Tue, 23 Jan 2024 14:41:57 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544355#M97841 Mark39 2024-01-23T14:41:57Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544383#M97843 <P>Sorry to bug you again Mark but how do i contact sky im going round and round in circles</P> Tue, 23 Jan 2024 15:12:52 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544383#M97843 kinser1954 2024-01-23T15:12:52Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544388#M97844 <P>You're not bugging me at all. Simplest to call - you can find the number via the 'need more help' link at the bottom of the help page here:&nbsp;<A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>However, I'm bound to forewarn you that you might struggle to find an adviser who knows much about Sky Yahoo Mail (sorry).&nbsp;&nbsp;</P> Tue, 23 Jan 2024 15:16:33 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544388#M97844 Mark39 2024-01-23T15:16:33Z https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544393#M97845 <P>Thank you Mark</P> Tue, 23 Jan 2024 15:21:36 GMT https://helpforum.sky.com/t5/Email/Cannot-receive-email-from-one-of-my-contacts/m-p/4544393#M97845 kinser1954 2024-01-23T15:21:36Z