topic Re: Not receiving emails from outlook in Email

Not receiving emails from outlook

Karen552 — Mon, 22 Jan 2024 21:09:07 GMT

Since 8th January I have stopped receiving emails from outlook accounts. I am under the impression from what I have read that yahoo have altered their spam filters and that certain outlook accounts are being filtered as spam. However these emails are not appearing in my spam either. How do I correct or change the setting for this ??

Re: Not receiving emails from outlook

caesarome — Mon, 22 Jan 2024 22:26:13 GMT

Do you mean emails from an Outlook.com email address are not arriving as your Sky email account or that Outlook as in the program/app are not receiving Sky emails ?

Re: Not receiving emails from outlook

Karen552 — Tue, 23 Jan 2024 03:59:22 GMT

Yes emails from an outlook.com are not being received to my sky/yahoo inbox.

Re: Not receiving emails from outlook

jayach — Tue, 23 Jan 2024 09:40:20 GMT

I've just emailed my Sky address from my Outook one, and the email was received instantly, so there is not a general problem.

Re: Not receiving emails from outlook

Karen552 — Tue, 23 Jan 2024 11:41:50 GMT

apparantly it is certain emails that are being blocked - no idea why ?

Re: Not receiving emails from outlook

kinser1954 — Tue, 23 Jan 2024 15:03:14 GMT

Im having the same issue. What can we do to receive outlook emails?

Re: Not receiving emails from outlook

Karen552 — Tue, 23 Jan 2024 16:29:06 GMT

Hopefully someone will be able to help us !!

Re: Not receiving emails from outlook

Clairec8 — Wed, 21 Feb 2024 09:47:54 GMT

I am having the same issue and also 2 others that I try to send emails too. It's very frustrating that an email can be sent to my outlook email (Logged in on the wed not on an app) and I cannot reply to the same email (Sky.com email).

Is there a resolution to this yet.?

Re: Not receiving emails from outlook

thewildtimes — Wed, 21 Feb 2024 12:50:03 GMT

We are a small business and have not been able to send emails to sky/yahoo email addresses recently.

They all just bouce back, even customers we have had previous corespondence with.

Our IT guy has done all he can on our end but it is not good for business!

The only way I can get on here is because we happen to have sky broadband. Tried emailing sky but just sends you back to website which is no use!

Re: Not receiving emails from outlook

caesarome — Wed, 21 Feb 2024 13:25:52 GMT

@thewildtimes

What does the bounce back emails say ?

Re: Not receiving emails from outlook

Clairec8 — Wed, 21 Feb 2024 13:31:46 GMT

This is the reply I get:

Delivery has failed to these recipients or groups:

Recipient @Anonymous.co.uk (Deleted actual email)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Re: Not receiving emails from outlook

caesarome — Wed, 21 Feb 2024 13:39:37 GMT

I'm not sure anyone can help you with this as I suppose there is nothing on the Microsoft link that helps.

Re: Not receiving emails from outlook

Clairec8 — Thu, 29 Feb 2024 11:42:52 GMT

I am still having problems with this!!!!!

Can anyone help me try and get hold of someone at Yahoo mail to help with this??

Re: Not receiving emails from outlook

Mark39 — Thu, 29 Feb 2024 15:56:00 GMT

@Clairec8 Are you sending from an Outlook account? I can't send from Outlook to a GMail account - I suspect some form of over zealous spam filtering is at work.

The affected Sky Yahoo Mail recipient would need to speak to Sky (not Yahoo), but in all honesty I doubt the front line advisers would be able to help.

You might need to switch to a business email provider which would better support your small business.

Re: Not receiving emails from outlook

jjhjh — Mon, 11 Mar 2024 15:30:21 GMT

This is the message I have been sent. Has anyone got a resolution yet?

Re: Not receiving emails from outlook

jayach — Mon, 11 Mar 2024 15:48:43 GMT

@jjhjh wrote:
This is the message I have been sent. Has anyone got a resolution yet?

There doesn't seem to be any resolution as yet.

I suspect the problems are to do with Google and Yahoo tightening up their DMARC requirements, however I personally can't get my head around it.😕