topic Re: SKY EMAIL not downloading on iPad/iphone in Email

SKY EMAIL not downloading on iPad/iphone

KerryG1826 — Thu, 19 Jan 2023 05:12:01 GMT

My emails are not downloading from the Sky server when using the mail app on my iPad/iPhone, I can only read my mails by logging into the website, is this a temporary issue or is it long term??

Re: SKY EMAIL not downloading on iPad/iphone

Mark39 — Thu, 19 Jan 2023 08:02:47 GMT

It probably depends on Apple to fix it. There are several posts here from other customers usong Apple Mail with the same problem, which appears to have started following an IOS update. Apple are reportedly working on it.

Re: SKY EMAIL not downloading on iPad/iphone

caesarome — Thu, 19 Jan 2023 09:42:32 GMT

@KerryG1826

Have you checked to see if both devices are running the latest software ?

Re: SKY EMAIL not downloading on iPad/iphone

Bawnmore5 — Thu, 19 Jan 2023 11:35:31 GMT

I cannot get access from my sky hub to my I phone ..or I pad ..? Please help me to re connect

Re: SKY EMAIL not downloading on iPad/iphone

caesarome — Thu, 19 Jan 2023 11:57:53 GMT

This topic is discussing email issues @Bawnmore5 so what issue are you having, do you have no Wifi connection as your post isn't very clear as to what your issue is ?

Re: SKY EMAIL not downloading on iPad/iphone

TimHibbe — Thu, 19 Jan 2023 15:26:05 GMT

My emails are showing "This message has not been downloaded from the server" on my iPhone SE and my mini iPad 5; both are running iOS 16.2. This is through the Mail apps - through the browser they download fine. I've already deleted and reinstalled and spoken to Mac engineers.

Re: SKY EMAIL not downloading on iPad/iphone

Mark39 — Thu, 19 Jan 2023 15:41:53 GMT

@TimHibbe wrote:

My emails are showing "This message has not been downloaded from the server" on my iPhone SE and my mini iPad 5; both are running iOS 16.2. This is through the Mail apps - through the browser they download fine. I've already deleted and reinstalled and spoken to Mac engineers.

Yep, pretty much as expected, given the experience of other posters.

Re: SKY EMAIL not downloading on iPad/iphone

Oldgit2 — Fri, 19 Jan 2024 15:53:45 GMT

Yep having the same problem. Deleted account and reinstalled yesterday. Worked great. Today back to square one. Not downloading and saying can't connect to server. Running latest iOS software on iPad.

whats going on apple. Any update.

Re: SKY EMAIL not downloading on iPad/iphone

Mark39 — Fri, 19 Jan 2024 16:14:19 GMT

Not heard of any update here, I'm afraid.

Re: SKY EMAIL not downloading on iPad/iphone

twilight+princess — Fri, 19 Jan 2024 18:55:32 GMT

Have you created an app specific password for the account?
When you set up the account in the mail app did you use the other option & enter the details manually or use the Yahoo option?

Re: SKY EMAIL not downloading on iPad/iphone

Oldgit2 — Fri, 19 Jan 2024 19:48:42 GMT

Wouldn't allow me to use Yahoo. Had to use other. Put in all details password etc. just says it may not allow me to send or receive emails.
As I haven't been receiving emails properly for a week or so so last night decided to offload my sky email address from my iPad and reinstalled. Emails come tumbling down . Thought I'd cracked it, but today back to square one. Tried offloading and reinstalling today now it won't connect.

when I saw other posts saying the same sort of problem thought it might be apple and sky not talking for some reason.

Re: SKY EMAIL not downloading on iPad/iphone

Mark39 — Fri, 19 Jan 2024 19:53:22 GMT

@Oldgit2 wrote:

when I saw other posts saying the same sort of problem thought it might be apple and sky not talking for some reason.

Yes, numerous posts here about intermittent problems with the Apple Mail app. Other email apps like Yahoo work fine.

Re: SKY EMAIL not downloading on iPad/iphone

Oldgit2 — Fri, 19 Jan 2024 19:59:10 GMT

Okay guys by using the yahoo option in setting up the sky mailbox it has connected. It's now downloaded all todays emails.

lets see how it goes.

thanks to all that have replied

Re: SKY EMAIL not downloading on iPad/iphone

jayach — Sat, 20 Jan 2024 00:55:06 GMT

@Oldgit2 wrote:
whats going on apple. Any update.

Very good question, but why ask it here?

@Oldgit2 wrote:
Okay guys by using the yahoo option in setting up the sky mailbox it has connected. It's now downloaded all todays emails.

Hope using the Yahoo option continues working for you, do keep us informed.😀

Re: SKY EMAIL not downloading on iPad/iphone

twilight+princess — Sat, 20 Jan 2024 11:45:19 GMT

Yes, the Yahoo settings are what worked for me. The older tools.sky settings seem to no longer be applicable since Sky started using Yahoo email platform.

Re: SKY EMAIL not downloading on iPad/iphone

caesarome — Sat, 20 Jan 2024 12:58:15 GMT

@twilight+princess wrote:

The older tools.sky settings seem to no longer be applicable since Sky started using Yahoo email platform.

It was years ago that Yahoo took over from Google so those settings do still work but for some reason those using Apple devices have been running into such issues since last year.

Re: SKY EMAIL not downloading on iPad/iphone

twilight+princess — Sat, 20 Jan 2024 13:33:24 GMT

Yes, the Tools.sky settings do work but they didn't on my iDevices, I had to set up using Yahoo option. That's why I always suggest to use Yahoo rather than the older settings.

Re: SKY EMAIL not downloading on iPad/iphone

jayach — Sat, 20 Jan 2024 16:40:29 GMT

I find the Sky servers don't work if you are using OAuth authentication, if you use a generated password they do.

Re: SKY EMAIL not downloading on iPad/iphone

Philhow — Fri, 09 Feb 2024 13:04:32 GMT

9th Feb 2024

Is there a fix for this problem yet as it seems to be intermittent.

please reply

Re: SKY EMAIL not downloading on iPad/iphone

Mark39 — Fri, 09 Feb 2024 13:19:59 GMT

@Philhow wrote:

9th Feb 2024

Is there a fix for this problem yet as it seems to be intermittent.

please reply

It's unlikely that there will be a fix from Sky as it appears to be an Apple problem. Sky Yahoo Mail works just fine with other apps. You could try contacting Apple?