topic Re: Add sky email to outlook issues in Email

Add sky email to outlook issues

Millwall7 — Sun, 02 Jul 2023 10:52:33 GMT

I am trying to add my wifes sky email to our home pc's outlook which is on Windows10 operating system and i cannot get it past the page below

I have tried with entering the authentication passwors first then my password but still will not let me add

This is so frustrating.

Any help to get this sorted as been working on this for 2 days now.

Just to add, added to her iphone as easy as anything!!!!

Thank you

Re: Add sky email to outlook issues

caesarome — Sun, 02 Jul 2023 11:05:02 GMT

Have you tried generating a 16 digit password and using that:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Add sky email to outlook issues

jayach — Sun, 02 Jul 2023 15:49:26 GMT

As well as requiring a generaated password, I don't believe Sky use SPA.

See instructions for Outlook here:

Problems accessing your Sky.com email from your email app | Sky Help | Sky.com

Re: Add sky email to outlook issues

Millwall7 — Mon, 03 Jul 2023 10:44:29 GMT

Thank you for the time in responding

I have tried everything and I cannot get past the outlook set up window!!!

I'm either not doing soemthing right or missing something as was never this hard before.

I can't find anything else on this that is different to what i am doing or have done.

All ports etc are changed

All servers are changed from yahoo to sky and still wont work.

Process is

Add new email address

input email address to be added

Change servers and ports to tools.sky

input password - or in this case the 16 digit 2 factor code

Still doesn't recognise it

Put in my password

Still wont have it

Any suggestions welcome

Thank you

Re: Add sky email to outlook issues

jayach — Mon, 03 Jul 2023 13:10:46 GMT

There shouldn't be a problem with Outlook, as long as you are using a generated password.

What version of Outlook are you using? Is it from Microsoft 365 or an earlier one?

You have unticked the SPA?

As you say it is your wife's email you are trying to install, are you generating the password for the correct account, i.e. hers not yours.

The best way to be sure is to log in here: https://www.sky.com/myaccount/my-details and scroll down to Sky Yahoo Mail access, and generate it from the link there.

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 14:39:03 GMT

I have exactly the same problem as Millwall7 from July post.

Because I was having difficulty with sending emails from the 2016 version of Outlook, the sky helper online advised me to remove my account and then add it. It will not let me! I have tried the two factor authentication method with the generated Sky password - all to no avail.

After a little investigation it would appear that Sky is trying to force users onto the cloud based 'New' Outlook.

I don't really understand why Sky/Yahoo would care about which Microsoft Outlook one uses, unless it's just to do with the adverts. You have to pay to remove them!

The 'new' Outlook does not have the functionality of the 2016 version, no auto forwarding or rules.

So I'll have to change from Sky for emails or remove the link to Sky altogether and create my own domain.

Re: Add sky email to outlook issues

Mark39 — Sun, 19 Nov 2023 14:57:02 GMT

@Audi80TDI wrote:
After a little investigation it would appear that Sky is trying to force users onto the cloud based 'New' Outlook.

What investigation is that? I don't believe it to be the case.

I use Outlook 2019 to manage my Sky Yahoo Mail without problem, using an app password without 2 factor authentication (though I don't think the latter makes any difference). There are numerous posts here from others using earlier versions of Outlook.

There's a problem with your setup somewhere.

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 15:04:04 GMT

I'm glad to hear that - I have just spoken to a Sky email helper on the phone, who thinks it's a problem with Yahoo! So I'll try them!!

Re: Add sky email to outlook issues

jayach — Sun, 19 Nov 2023 15:24:00 GMT

@Audi80TDI wrote:
I have just spoken to a Sky email helper on the phone, who thinks it's a problem with Yahoo! So I'll try them!!

Seriously, that will be a waste of time. If you did get to contact Yahoo. they will just send you back to Sky.

And it is Microsoft trying to push the "New Outlook" not Sky.

If you could describe your problem in a little more detail, I'm sure we could help you get it working.

Re: Add sky email to outlook issues

Mark39 — Sun, 19 Nov 2023 15:24:28 GMT

The OP's previous thread came to a stop: https://helpforum.sky.com/t5/Email/Unable-to-set-up-email-account-outlook/m-p/4462696#M96637

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 15:35:06 GMT

You're right - there is no way of talking to anyone from Yahoo without paying for it!!

Here's the problem.

1. In October when in Outlook 2016 app - I noticed the little toggle - 'try the new Outlook', so I did. However, I wasn't impressed at all and parked the New Outlook app., continuing to use the 2016 version.

2. I then had an issue with sending emails from that app. I spoke to Sky who advised me to remove my sky.com email account and then add it again.

3. Unfortunately I found that I cannot add it. I have followed all the correct instructions and got nowhere.

Re: Add sky email to outlook issues

jayach — Sun, 19 Nov 2023 16:08:11 GMT

From the pictures you have posted, the details look correct, so the assumption would be that the password is incorrect.

It has to be a generated password, and it has to be generated from the correct Sky account, so have you more than one account, and are you copy/pasting the password from the generator?

Re: Add sky email to outlook issues

jayach — Sun, 19 Nov 2023 16:11:09 GMT

And, are you using the full sky email address as the username?

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 17:11:36 GMT

Yes and Yes!

Re: Add sky email to outlook issues

caesarome — Sun, 19 Nov 2023 17:27:12 GMT

And are you generating a 16 digit password and using this instead of your usual one:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Add sky email to outlook issues

jayach — Sun, 19 Nov 2023 17:57:15 GMT

@jayach wrote:
It has to be a generated password, and it has to be generated from the correct Sky account, so have you more than one account, and are you copy/pasting the password from the generator?

@jayach wrote:
And, are you using the full sky email address as the username?

@Audi80TDI wrote:
Yes and Yes!

Still not entirely clear. One question at a time.

Do you have more than one Sky account?

Are you able to log in here, with the account you are trying to add to Outlook?

https://skyid.sky.com/signin/email

When you genetrate the password for that account are you using the copy function on the generator page?

Do you then paste that into the password field in the Outlook setup?

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 18:09:52 GMT

Yes

Re: Add sky email to outlook issues

caesarome — Sun, 19 Nov 2023 19:19:51 GMT

@Audi80TDI

Yes to what ?

Your answers are not clear enough.

Re: Add sky email to outlook issues

Audi80TDI — Sun, 19 Nov 2023 19:24:06 GMT

Yes to jayach's question

Re: Add sky email to outlook issues

caesarome — Sun, 19 Nov 2023 19:27:05 GMT

@jayach asked you a number of questions so it is yes to them all ?

If so have you made sure that whe generating the password you are signed in with the correct account otherwise the password you will be generating for ther wrong account ?