topic Re: Security phone number is different to my new phone number so unable to log on. in Email https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534491#M97698 <P>Yes done all that, it's OK if I use my iPhone but the problem is when I log on with my laptop.</P> Fri, 12 Jan 2024 14:33:13 GMT stevemeek 2024-01-12T14:33:13Z Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534469#M97694 <P>I am unable to log on as it sends the code number to my old phone number of which I don't have. Ant help please and I have changed my new number on my account details.&nbsp;</P> Fri, 12 Jan 2024 14:18:44 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534469#M97694 stevemeek 2024-01-12T14:18:44Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534480#M97695 <P>Are you trying to log into Sky Yahoo Mail? Or somewhere else?</P> Fri, 12 Jan 2024 14:27:03 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534480#M97695 Mark39 2024-01-12T14:27:03Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534481#M97696 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2079040">@stevemeek</a>&nbsp;wrote:<BR /> <P>I am unable to log on as it sends the code number to my old phone number of which I don't have. Ant help please and I have changed my new number on my account details.&nbsp;</P> <HR /></BLOCKQUOTE> <P>Have you thought about updating the details with whichever websites use your mobile number for verification?</P> Fri, 12 Jan 2024 14:27:11 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534481#M97696 GD1 2024-01-12T14:27:11Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534488#M97697 <P>Log onto my Sky email account.</P> Fri, 12 Jan 2024 14:30:00 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534488#M97697 stevemeek 2024-01-12T14:30:00Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534491#M97698 <P>Yes done all that, it's OK if I use my iPhone but the problem is when I log on with my laptop.</P> Fri, 12 Jan 2024 14:33:13 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534491#M97698 stevemeek 2024-01-12T14:33:13Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534517#M97699 <P>Turn off 2 step verification by choosing 'can't log in with code' link on the sign on screen, then use the Recovery Code Sky sent you when you activated 2 step verification. Then you can re-activate it if you wish, entering your&nbsp;<EM>new&nbsp;</EM>mobile number when prompted.</P> Fri, 12 Jan 2024 14:53:03 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534517#M97699 Mark39 2024-01-12T14:53:03Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534573#M97700 <P>That sounds really good,&nbsp; I'll try that tomorrow when I try to log on again. Thanks&nbsp;</P> Fri, 12 Jan 2024 15:56:42 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4534573#M97700 stevemeek 2024-01-12T15:56:42Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4535795#M97715 <P>Yes my Sky email account.&nbsp;</P> Sun, 14 Jan 2024 07:43:22 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4535795#M97715 stevemeek 2024-01-14T07:43:22Z Re: Security phone number is different to my new phone number so unable to log on. https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4537965#M97735 <P>That worked a treat, many thanks.</P> Tue, 16 Jan 2024 13:56:37 GMT https://helpforum.sky.com/t5/Email/Security-phone-number-is-different-to-my-new-phone-number-so-unable-to-log-on/m-p/4537965#M97735 stevemeek 2024-01-16T13:56:37Z