topic Re: Inbox issue in Email

Inbox issue

May+Sports+Images — Thu, 11 Jan 2024 14:57:06 GMT

I've just logged into my emails. The latest four are in my Inbox, but under those, the most up to date ones are from 2018 and they go back from there?

I've logged in using the iPad app and via Google. It's the same on both.

I have no idea what's going on. Any help greatly received.

Re: Inbox issue

Mark39 — Thu, 11 Jan 2024 15:01:11 GMT

Are they missing if you log in here: https://www.sky.com/signin/email ?

If so, I'm afraid you're victim of Yahoo's unfortunate habit of randomly deleting emails. You could try Yahoo's recovery process here, which might retrieve some of them: https://help.yahoo.com/kb/SLN4538.html;_ylt=Awr.ifSJAqBlcqwLwoVLBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZAMEc2VjA3Ny

Re: Inbox issue

May+Sports+Images — Thu, 11 Jan 2024 15:07:44 GMT

Yes, they're missing from both. It appears to have deleted every email inbetween the day before yesterday and March 2018🤷‍♂️.

Re: Inbox issue

Mark39 — Thu, 11 Jan 2024 15:13:19 GMT

It happens, unfortunately. Try the recovery process. (You might also want to consider switching to a more reliable email provider)

Re: Inbox issue

May+Sports+Images — Thu, 11 Jan 2024 15:19:47 GMT

I've found them. They were all in the Spam folder, so I've managed to recover the important ones.

Thanks for taking the time to reply.

Re: Inbox issue

Mark39 — Thu, 11 Jan 2024 15:25:00 GMT

That's good news!

Re: Inbox issue

caesarome — Thu, 11 Jan 2024 16:16:26 GMT

@May+Sports+Images

Have you checked that your account is still secure but looking at these settings:

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to do the above then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Inbox issue

May+Sports+Images — Thu, 11 Jan 2024 17:49:08 GMT

Cheers, I'll take a look.