topic Re: Hacked email account. in Email

Hacked email account.

Ben1974 — Fri, 29 Dec 2023 16:34:37 GMT

My email account appears to be hacked.

w****1***@sky.com

Please can you urgently recover this account or close it down. Immediately.

You can use w****.e****@sky.com if needed to recover or contact me.

Mark39 — Fri, 29 Dec 2023 16:40:49 GMT

We're customers here so nobody can do either of those. Have you changed your password, to prevent continued unauthorised use!

caesarome — Fri, 29 Dec 2023 16:43:07 GMT

Why do you say your account has been hacked and have you gone though these:

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

Ben1974 — Fri, 29 Dec 2023 16:44:01 GMT

Hi, I have tried but memorable question also changed so cannot access.

Spoke to 5 people at sky all with different answers and latest told me to report it on here. Didn't seem right but went ahead.

caesarome — Fri, 29 Dec 2023 16:47:26 GMT

@Ben1974 wrote:

Spoke to 5 people at sky all with different answers and latest told me to report it on here. Didn't seem right but went ahead.

They usually say that when they are out of ideas !

Are you not able to change the password at all ?

jayach — Fri, 29 Dec 2023 16:53:06 GMT