topic Re: 2 factor authentication - incorrect phone number in Email

2 factor authentication - incorrect phone number

JodLong — Wed, 06 Dec 2023 09:34:33 GMT

I have reset my password, completed the two security questions and then a 2 factor authentication appeared saying a code was required and had been sent to my phome number. Issue is that it is the incorrect phone number listed. Do any of you know how i can amend my phone number? It is strange as i have hadthe sme phone number longer than i have had the emails!

Re: 2 factor authentication - incorrect phone number

Mark39 — Wed, 06 Dec 2023 09:51:54 GMT

You can change your mobile number for 2 step verification (2SV) by first turning off 2SV using your Recovery Code, then setting up 2SV again using the correct mobile humber.

Re: 2 factor authentication - incorrect phone number

caesarome — Wed, 06 Dec 2023 09:55:52 GMT

@JodLong

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: 2 factor authentication - incorrect phone number

JodLong — Wed, 06 Dec 2023 10:42:11 GMT

Thank you! I cant find the recover cod in my emails. Do you happen to know the email address it was sent from or the subject etc. thanks.

Re: 2 factor authentication - incorrect phone number

Mark39 — Wed, 06 Dec 2023 10:53:18 GMT

It's sent to: sky.AT.notifications.contact.sky

(Usual symbol in place of 'AT')

Re: 2 factor authentication - incorrect phone number

R22B — Wed, 27 Dec 2023 18:36:18 GMT

hi , i have same issue , mobile number has changed and and also unable to find recovery code . what is next step please ? i did change my contact no. with sky but this 2FA never got updated ?

thanks Rob

Re: 2 factor authentication - incorrect phone number

caesarome — Wed, 27 Dec 2023 19:21:00 GMT

@R22B

Have a read of this post from @jayach :

https://helpforum.sky.com/t5/Email/Sky-not-sending-my-code-to-my-phone/m-p/4519810/highlight/true#M97525

Re: 2 factor authentication - incorrect phone number

MrSpe1rs — Mon, 08 Apr 2024 14:34:43 GMT

Hi,

I am not a technical guy, but also not a dafty 🙂 and I am struggling to believe that losing a recovery code (or never writing it down) and changing phone numbers will lose me a 20+ year email address used for business, schooling, LinkedIn etc..

Please give me some good news that I can still fix this or at least Sky can fix this...

Re: 2 factor authentication - incorrect phone number

Mark39 — Mon, 08 Apr 2024 14:58:39 GMT

@MrSpe1rs you can't fix it, but there's a specialist team within Sky who can. However, they're not directly contactable and finding a front line adviser who is aware of their existence may be a challenge, requiring perseverance. Don't be fobbed off by being told to speak to Yahoo - they use a different 2FA system and won't be able to help.