topic Re: Outlook 365 not working with Sky email in Email

Outlook 365 not working with Sky email

David145 — Sat, 02 Dec 2023 13:25:01 GMT

When I try adding a Sky email address to Outlook 365, I can enter my email address etc, but then get a message

Sorry, you can no longer create a new email account via Sky.

I am not trying to create a new email, the email is current and I can access it via Sky.com, I'm trying to get Outlook 365 to connect to Sky/Yahoo servers so I can send and recieve emails via Outlook. Sometimes it doesn't get as far as entering your password. It is the latest version of Outlook and as far as I know I have entered everything correctly. I have just spent over an hour with Sky and they either don't understand my problem or just have no idea what to do.

I can add Gmail & hotmail accounts fine and all work flawlessly.

Anyone have any ideas or have suffered the same problem?

Re: Outlook 365 not working with Sky email

caesarome — Sat, 02 Dec 2023 13:32:03 GMT

Are you entering the details manually so you are adding the servers or are you allowing Outlook to do this for you ?

Re: Outlook 365 not working with Sky email

Mark39 — Sat, 02 Dec 2023 13:32:42 GMT

I use Outlook 2019, essentially the same client as is used with Outlook 365 without problem so it should work ok.

Try Sky's help here, first to remove the entry you've already made for Sky Yahoo Mail, then to set it up again. You'll need to use a generated app password - your normal Sky password won't work. There's a link in the help guide to the password generator.

https://www.sky.com/help/home/sky-yahoo-mail/setting-up-yahoo-mail/articles/getting-started-with-sky-yahoo-mail

Re: Outlook 365 not working with Sky email

d.js1970 — Tue, 05 Dec 2023 19:19:09 GMT

No matter what password I used or email settings manual or automatic, it still wouldn't work. However, I tried today and got to enter a Sky email address into Outlook 365 and it worked! I then tried inputing another Sky email, but this time same old problem. I reset my computer and put my Sky email address into Outlook 365 and it all went in ok.

I am confident this isn't a Outlook 365 problem as any other email like Hotmail, Gmail all work 100%.

How long will it continue to work is the question.