topic Re: Missing Email Account in Email

Missing Email Account

Watmike — Fri, 01 Dec 2023 16:43:13 GMT

Hi, can anyone help please? My email address suddenly changed and now I'm unable to access my usual email address which I've had for years.

Re: Missing Email Account

Mark39 — Fri, 01 Dec 2023 16:52:48 GMT

Tell us more. Your email address can't change. What's happening when you try to log in here: https://www.sky.com/signin/email

Re: Missing Email Account

Watmike — Fri, 01 Dec 2023 17:09:17 GMT

When I login I get access to a email account but the email address on this account is slightly different to my usual email address and all my old emails have gone.

Re: Missing Email Account

caesarome — Fri, 01 Dec 2023 17:21:13 GMT

It isn't possible to change the details like the actual spelling on the email address so I would presume that was your account.

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Missing Email Account

jayach — Fri, 01 Dec 2023 18:11:00 GMT

@Watmike wrote:
When I login I get access to a email account but the email address on this account is slightly different to my usual email address

That doesn't seem possible, so just how are you logging in?

Re: Missing Email Account

Watmike — Fri, 01 Dec 2023 19:41:17 GMT

Thanks for suggesting Settings. I've tried that but it is not displaying More Settings etc. I login at sky.com and from there access my email account.

Re: Missing Email Account

caesarome — Fri, 01 Dec 2023 19:50:10 GMT

This is via Sky.com so you don't see this (the settings icon is on the right) with more settings at the bottom:

Re: Missing Email Account

jayach — Fri, 01 Dec 2023 19:59:32 GMT

@Watmike wrote:
I login at sky.com and from there access my email account.

What if you log in direct to the email, as suggested by @Mark39

https://helpforum.sky.com/t5/Email/Missing-Email-Account/m-p/4496460#M97268

Re: Missing Email Account

Watmike — Fri, 01 Dec 2023 21:14:04 GMT

Many thanks for trying to help!! It looks as though I will have to accept that I now have a new email address and start contacting everyone to let them know.

Re: Missing Email Account

caesarome — Fri, 01 Dec 2023 22:32:41 GMT

Are you giving up already, do the posts from myself @jayach and @Mark39 not help as something doesn't add up here.

Re: Missing Email Account

Mark39 — Fri, 01 Dec 2023 23:18:22 GMT

@caesarome wrote:

Are you giving up already, do the posts from myself @jayach and @Mark39 not help as something doesn't add up here.

Yes I can't see how an existing email address could possibly change and Sky don't allow new email addresses.

Re: Missing Email Account

jayach — Sat, 02 Dec 2023 01:55:02 GMT

@Watmike wrote:
Many thanks for trying to help!! It looks as though I will have to accept that I now have a new email address and start contacting everyone to let them know.

There is no way you have a new @Sky.com address.

If you could just give us some information on what has happened, we may be able to assist.