topic Re: Emails in Email

Emails

mustang105 — Mon, 27 Nov 2023 19:06:45 GMT

Once again, my Sky emails disappear. I've had to set up a yahoo email address and p/wd, but my Sky email and password keeps dropping out and therefore emails in the yahoo box do not tally up. Why does this keep happening.. why does my old address from 4yrs ago keep appearing in the box when I go back and try to recover my Sky.com emails. Talk about things not being updated.. I ring sky.. no one answers.. been going on for years and I cannot sort the matter out unless I speak to a human..

Re: Emails

caesarome — Mon, 27 Nov 2023 19:32:16 GMT

How are you accessing your emails, do you use an app or do you login to the Sky website ?

Re: Emails

mustang105 — Mon, 27 Nov 2023 20:47:50 GMT

I just tap my email box on the iPhone and they are there. They take ages to download and do so in batches. My Sky account has all

my mail my unwanted yahoo account holds this conversation. My Sky account has been active many years

Re: Emails

mustang105 — Mon, 27 Nov 2023 20:53:01 GMT

This makes no sense. This conversation goes thru my yahoo mail account with a yahoo password.. yet in order to post it I have to give my Sky email with a Sky password. How does this work? The two accounts do not hold the same emails.

Re: Emails

Mark39 — Mon, 27 Nov 2023 21:01:27 GMT

Not sure I understand what's happening here from your description. For your Sky Yahoo mail account you need a Sky password not Yahoo.

Re: Emails

mustang105 — Mon, 27 Nov 2023 21:07:19 GMT

Okay.. I don't understand it either .. all my Sky emails all partially load and then say not downloaded from the server.
To get into Sky.com I had to give my Sky email and p/wd. But it wouldn't accept it. I could get into my yahoo email app with a yahoo emails add and a p/wd I set up with a sky c/s operator.
Sky would not let me open my emails or account. Then after a while it let me into my yahoo account with my sky email and p/wd but the emails will not download.
chatting to you is via the yahoo app where I have to confirm with my sky email .. this is why I need to talk to a human and explain

Re: Emails

caesarome — Mon, 27 Nov 2023 22:13:17 GMT

If you want to chat to a human then you would need to phone but to be honst you are not likely to get anywhere as there is no phone support for Sky email.

@mustang105 wrote:

Then after a while it let me into my yahoo account with my sky email and p/wd but the emails will not download.

What is happening, does it show an error message and if so what does it say ?

Re: Emails

jayach — Mon, 27 Nov 2023 22:22:27 GMT

As I see it, the problem is you appear to have a Sky address, and a Yahoo address.

Because they both run on the Yahoo platform the cookies will be getting confused, so I would advise using one browser for Yahoo and a different one for .Sky.

Either that, or always use a private/incognito tab.

Re: Emails

mustang105 — Mon, 27 Nov 2023 22:23:48 GMT

Sky are complete wasters for help.
The emails have finally downloaded after around 2hrs waiting. I've checked all settings. And am on over 650mbps for download speed everything is working fine. My issue is when I want to log into sky for help. It never works properly. I will try a phone call again.. and will definitely get through when I tell them I want to leave. They seem to pick up then.. definitely my last ever subscription with Sky.. thanks for your time tho.

Re: Emails

caesarome — Mon, 27 Nov 2023 22:37:04 GMT

@mustang105 wrote:

I will try a phone call again.. and will definitely get through when I tell them I want to leave. They seem to pick up then.. definitely my last ever subscription with Sky.. thanks for your time tho.

You do know that you don't have to use Sky/Yahoo for your emails and even if you do leave Sky you can continue using your Sky email account so if you are getting frustrated with it why not just use an alternative email account like Gmail (Google) or Outlook.com (Microsoft) for all your emails.

Re: Emails

mustang105 — Tue, 28 Nov 2023 00:41:22 GMT

Thanks but I'll put up with what I'm with at present.. have a real dislike for both those you mention.. is why I went to IPhone years ago.. Not to worry.
Cheers anyway

Re: Emails

mustang105 — Tue, 28 Nov 2023 00:43:56 GMT

Thanks for your help.. but this was done on the insisted advice from Sky. When they went to higher security.. I was told I needed a second email address.. and it was all set up with guidance. It is a nightmare... and no one at Sky knows why it's that way or how to make it easier.

Re: Emails

mustang105 — Tue, 28 Nov 2023 00:51:45 GMT

When I go to mail on iPhone.. it's via my Sky account. Sky send me emails through my yahoo email to the yahoo app.
I understand about the confusion with the cookies but this has been created by sky themselves. They've now confirmed one password for both the sky and yahoo accounts, but the Mail takes far too long to open at times and other times it's all ok. I've done all the shutting down and reopening tricks and it lays about 3-4 weeks and it's all over the shop once again. Sky won't pick up a phone anymore.
they say it's linked to an old address, from 4yrs ago but they can't seem to delete that address.. or won't.

Re: Emails

phippsy15 — Tue, 28 Nov 2023 20:00:27 GMT

I am having the same problem but Yahoo Mail and Sky don't want to know and are not very helpful at all

Re: Emails

Mark39 — Tue, 28 Nov 2023 20:09:45 GMT

@phippsy15 wrote:

I am having the same problem but Yahoo Mail and Sky don't want to know and are not very helpful at all

I doubt you're having the same problem as the OP. If you give us some details about what's happening and what's not happening we may be able to help. Note Sky aren't responsible for Yahoo Mail. They provide and support only the Sky Yahoo Mail service.

Re: Emails

mustang105 — Tue, 28 Nov 2023 21:10:15 GMT

My problem seems to have ironed itself out. This mail has come via the yahoo app but when I get my normal mail it's via the email box on iPhone. I really don't know why i have to have a yahoo email address at all. It doesn't seem to serve any real purpose unless of course I change all my email over to yahoo and I don't fancy doing that right now as it will take ages to recreate all the sub folders I use. It's a pointless exercise

Re: Emails

mustang105 — Tue, 28 Nov 2023 21:12:56 GMT

Just as an add on point.. once I finished typing my reply.. I have to fill in two boxes .. with my Sky email address and Sky password.. yet this is on the yahoo app where I have to use a different email address.. see?? Pointless

Re: Emails

mustang105 — Tue, 28 Nov 2023 21:16:58 GMT

I wish that were true .. Sky don't appear to

provide any assistance for anything .. unless to tell them you want to leave Sky.. then they want to why.. and if there's anything they can do to stop you leaving. Abysmal service

Re: Emails

Mark39 — Tue, 28 Nov 2023 21:54:30 GMT

@mustang105 wrote:

I wish that were true .. Sky don't appear to

provide any assistance for anything .. unless to tell them you want to leave Sky.. then they want to why.. and if there's anything they can do to stop you leaving. Abysmal service

I suspect that's largely because they can't get a handle on the problem you're having or the way your setup works.

Re: Emails

jayach — Wed, 29 Nov 2023 01:49:56 GMT

@mustang105 wrote:
I really don't know why i have to have a yahoo email address at all. It doesn't seem to serve any real purpose

The reason Sky want you to have an alternate email address is for recovery purposes..

If you forget your password, or scammers manage to get access to email account, they will send the password recovery email to the alternate email address,

As @Mark39 suggests, I really can't quite understand how you have your accounts set up.

I've got a lot of email addresses, some I actually use, some are just for testing purposes, but I don't have any problems keeping them separate.