topic Re: Email issue in Email

Email issue

SamLola-+Millie+- — Thu, 09 Nov 2023 13:12:14 GMT

Hello we are having issues with sending some emails (Zoom in particular) as Sky's internet service has been flagged as spam. The removal of my IP from the blacklist depends on a change of rDNS to match the FQDN of the mail server. Does anyone know how to do this?

Re: Email issue

Mark39 — Thu, 09 Nov 2023 13:21:30 GMT

@SamLola-+Millie+- wrote:

Hello we are having issues with sending some emails (Zoom in particular) as Sky's internet service has been flagged as spam. The removal of my IP from the blacklist depends on a change of rDNS to match the FQDN of the mail server. Does anyone know how to do this?

Can you post the exact bounce message?

Re: Email issue

SamLola-+Millie+- — Thu, 09 Nov 2023 13:25:34 GMT

No there is no bounce message the Zoom emails are just not arriving at their destination.

Re: Email issue

Mark39 — Thu, 09 Nov 2023 13:37:14 GMT

@SamLola-+Millie+- wrote:

No there is no bounce message....

Odd. By all means speak to Sky, but if you can find an adviser who knows anything about this, I'm not sure what they're going to change that will resolve this for you. If this is a problem specifically with your public IP address, turning off your router for half and hour or so may result in a new IP address being assigned.