topic Re: Unable to sing in to my email. in Email

Unable to sing in to my email.

sajal+das — Tue, 07 Nov 2023 13:44:58 GMT

I am currently in India and trying to sign into my Sky Yahoo! email account. However, I am unable to receive the verification code on my phone number because my SIM card is registered in the UK. Additionally, I have forgotten my recovery code, making it difficult to regain access to my account through the usual recovery methods. As a result, I am unable to access my email account. I have attempted to find a solution by exploring different verification methods within the account settings, but I have been unsuccessful. I am seeking assistance on how to resolve this issue and regain access to my email account despite my current location and the registered SIM card being from the UK.

Re: Unable to sing in to my email.

Mark39 — Tue, 07 Nov 2023 13:53:40 GMT

I'm afraid if you're not receiving the Verification code and don't have a note of the Recovery Code, there's no way to access your email to our knowledge.

Re: Unable to sing in to my email.

caesarome — Tue, 07 Nov 2023 15:40:59 GMT

@sajal+das

Do you have an email app installed on your device that you could setup your Sky email account, if so does using these settings work for you:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email