topic Re: Not receiving verification codes and cannot access my emails in Email

Texts not coming through for 2 step verification

Madge1 — Wed, 01 Nov 2023 12:46:00 GMT

My texts for 2 step verification are not coming through today. Other texts coming through fine. Slighly worried someone has managed to change the number on my account. Anyone else having this issue?

Re: Texts not coming through for 2 step verification

Madge1 — Wed, 01 Nov 2023 12:52:30 GMT

Should say - Ive also tried to phone the Sky contact number - its saying that it cant link my mobile to any account so looking like definitely hacked - any tips to rectify? Cant get through to speak to someone

Re: Texts not coming through for 2 step verification

Mark39 — Wed, 01 Nov 2023 13:19:17 GMT

Have you previously given Sky your mobile number? You can check your contact details here: https://www.sky.com/mydetails/account-info

Re: Texts not coming through for 2 step verification

Doris72 — Wed, 01 Nov 2023 13:23:28 GMT

Yes me to and tried verification code but this doesn't work either. Am I now locked out? This is so irritating I have had so many problems lately trying to get access to my emails!

Re: Texts not coming through for 2 step verification

caesarome — Wed, 01 Nov 2023 13:28:18 GMT

Have you tried signing in with the recovery code ?

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: Texts not coming through for 2 step verification

Mark39 — Wed, 01 Nov 2023 13:28:21 GMT

@Doris72, @Madge1 use the Recovery Code to turn off 2 step login by clicking on the 'can't login with code' link at the log in page. You can then set it up again later if you wish.

Re: Texts not coming through for 2 step verification

Doris72 — Wed, 01 Nov 2023 13:29:17 GMT

If I could get in to my emails then I would check this, but I can't which is the whole problem!

Re: Texts not coming through for 2 step verification

Mark39 — Wed, 01 Nov 2023 13:30:40 GMT

@Doris72 wrote:

If I could get in to my emails then I would check this, but I can't which is the whole problem!

If you didn't make a separate note of the Recovery Code when it was displayed, or copy it to another email account, you're stuck, I'm afraid.

Re: Texts not coming through for 2 step verification

Doris72 — Wed, 01 Nov 2023 13:33:56 GMT

I found my recovery code as had saved it elsewhere, so now in.

Re: Texts not coming through for 2 step verification

jayach — Wed, 01 Nov 2023 13:43:09 GMT

@Doris72 wrote:
I found my recovery code as had saved it elsewhere, so now in.

Excellent news, so many people seem to just discard it, and then complain on here.

I would definitely suggest not turning 2FA on again.

Re: Texts not coming through for 2 step verification

stradbroke — Wed, 01 Nov 2023 16:02:17 GMT

It's easy to say "you're stuck" but I don't remember getting a 2 part code and if offered, I would not have not accepted it.

I spent a hour on the phone to someone at sky who had poor English and no answers, so what do I do?

Re: Texts not coming through for 2 step verification

stradbroke — Wed, 01 Nov 2023 16:09:22 GMT

Yes same problem - no solution. Is it a short term clitch??

Re: Texts not coming through for 2 step verification

Mark39 — Wed, 01 Nov 2023 16:14:09 GMT

@stradbroke wrote:

It's easy to say "you're stuck" but I don't remember getting a 2 part code and if offered, I would not have not accepted it.

It's offered to you on the login screen. You must have signed up to it, whether you remember or not. There's no other way 2 step verification can be activated.

Re: Texts not coming through for 2 step verification

jayach — Wed, 01 Nov 2023 19:22:21 GMT

@stradbroke wrote:
It's easy to say "you're stuck" but I don't remember getting a 2 part code and if offered, I would not have not accepted it.
I spent a hour on the phone to someone at sky who had poor English and no answers, so what do I do?

@stradbroke wrote:
Yes same problem - no solution. Is it a short term clitch??

Verification texts not coming through? Who knows, but I assume most people are receiving theirs, or there would be a lot more posts complaining.

So are you saying you didn't turn on 2FA, and so have no recovery code?

Edit:

@stradbroke I notice you have posted in a few different threads. If you start you own, we might be able to talk you through using an app/client instead of the webpage, and you may be able to gain access to your emails that way.

Re: Texts not coming through for 2 step verification

ChrisM24 — Thu, 02 Nov 2023 05:14:24 GMT

Same for me, still the same this morning. Don't remember receiving a recovery code either when I set it up. Can't access emails. Sky no help 😡😡

Re: Texts not coming through for 2 step verification

AJG1 — Thu, 02 Nov 2023 07:53:59 GMT

The Verification code has not been coming through to my mobile since yesterday and so I can't get into email. I have spoken to sky who were useless. I have checked the number on the sky account and it is correct so why is the verification code not coming through ?

6 digit verification code is not being sent to my phone so i can't access my emails

Heather1822 — Thu, 02 Nov 2023 08:32:36 GMT

I have 2 step verification set up to access my emails. in the past 24 hours the 6 digit verification code is not coming through to my phone so i can't access my emails

Re: 6 digit verification code is not being sent to my phone so i can't access my emails

Tajpal — Thu, 02 Nov 2023 08:48:43 GMT

Hi I have same issue , no code is being sent to mobile , was working fine yesterday

Re: 6 digit verification code is not being sent to my phone so i can't access my emails

cm1980 — Thu, 02 Nov 2023 08:53:51 GMT

Hi,

I have been having hte same issues for the past 2 days, 1st and 2nd Nov 2023.

Has anyone received feedback from sky?

Re: Not receiving verification codes and cannot access my emails

Inghur — Thu, 02 Nov 2023 08:56:57 GMT

yes this morning i have the same issue. sky are not sending the verification codes to my iphone