topic Re: Bounced email from one sender only all others appear ok in Email

Bounced email from one sender only all others appear ok

Debbi3 — Tue, 31 Oct 2023 22:51:07 GMT

I do not know if any other emails are being returned but this is one I was waiting for and chasing that how I knew about it. Please can you help?

Delivery has failed to these recipients or groups

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Re: Bounced email from one sender only all others appear ok

caesarome — Wed, 01 Nov 2023 05:44:35 GMT

Have you followed the advice in the email and contact this recipient by other means to tell them that emails being sent to them are being bounced as it appears from that message it is something they would have to look into.

Re: Bounced email from one sender only all others appear ok

Debbi3 — Wed, 01 Nov 2023 12:17:37 GMT

I am the recipient, this is the bounce back message they sent me after trying to email me for four days

Re: Bounced email from one sender only all others appear ok

caesarome — Wed, 01 Nov 2023 13:30:02 GMT

And this is via your Sky email address that this is happening ?

Re: Bounced email from one sender only all others appear ok

jayach — Wed, 01 Nov 2023 13:36:27 GMT

@Debbi3 wrote:
Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

And were there any more details than you posted originally?

Was it possibly from a hotmail address?

Re: Bounced email from one sender only all others appear ok

Debbi3 — Thu, 02 Nov 2023 02:47:21 GMT

Yes the email was being sent to my sky email. The bounce back message was then sent to my old BT email so that I can try to sort it out. Thanks @Caesarome

Re: Bounced email from one sender only all others appear ok

Debbi3 — Thu, 02 Nov 2023 02:53:35 GMT

No further details. I copied and pasted the bounce back message in my original post.

no it isn't from a hotmail account.

thanks @jayach

Re: Bounced email from one sender only all others appear ok

Steve+Dunders — Thu, 02 Nov 2023 08:14:00 GMT

I have recently been having issues receiving emails from Hotmail addresses. It is affecting. All my contacts with Hotmail. Are you aware of this issue as I have seen other threads from other users experiencing the same issue?

many thanks

Re: Bounced email from one sender only all others appear ok

Debbi3 — Thu, 02 Nov 2023 11:48:25 GMT

No I am not aware of this issue however the email that the bounce back message refers to is not from a hotmail account.

thanks @Steve+Dunders

Re: Bounced email from one sender only all others appear ok

JoJo9 — Tue, 14 Nov 2023 18:32:42 GMT

Hi,

Did you sort this as I am having this issue now.

Re: Bounced email from one sender only all others appear ok

Debbi3 — Fri, 24 Nov 2023 07:37:29 GMT

Hi, no I did not sort the issue. I was going round and round in circles trying to get help so posted here in the hope someone could help but nothing. I am using an old BT email now for that sender but in reality I do not know if I am missing other emails.

sorry cannot be more help.