topic Re: Email address usage in Email

Email address usage

wiltonj — Tue, 31 Oct 2023 11:20:07 GMT

I have two email addresses. One I use infrequently (ending in gmail.com) and is used as my log-in address for Sky.com. The other I use all the time (ending in sky.com) and give it out as contact to businesses, friends etc., etc.. I recently was told that my Sky account was going to be closed because I was not using my sky email address. I am not tec savvy and do not understand what is happening. If my sky.coom address is being used by my contacts why is sky saying I am not using the account? Is it because my gmail address is picking up all the mail coming in?

wiltonj

Re: Email address usage

GD1 — Tue, 31 Oct 2023 11:22:07 GMT

@wiltonj Are you accessing the sky emails on a regular basis?

Is the email you have received regarding Sky email telling you to click a link? If so that is a scam email.

Re: Email address usage

caesarome — Tue, 31 Oct 2023 11:25:51 GMT

@wiltonj wrote:

I recently was told that my Sky account was going to be closed because I was not using my sky email address.

What else does the email address say, is there a link in it that says it will take you to your account because if there is the chances are it is a scam email as while Sky does close inactivate email addresses to keep it active they would just ask you to go to Sky.com to login to it.

Re: Email address usage

wiltonj — Tue, 31 Oct 2023 11:27:50 GMT

I believe the emails are coming in via the gmail.com address. I think the message was legit - there was no link as such it just told me to log in to my account to continue getting service and I have done that but I still dont understand why they were going to close my account. wiltonj

Re: Email address usage

GD1 — Tue, 31 Oct 2023 11:29:12 GMT

@wiltonj Are you logging on to your email through a web browser rather than just through an app likke outlook?

Re: Email address usage

wiltonj — Tue, 31 Oct 2023 11:33:51 GMT

@GD1 I am receiving emails via the gmail address. I believe Sky email is not a scam; there was no link but they asked me to log in to my account to activate it again. I have done so but I still dont understand what is going on. Shouold I cancel my gmail account and just use sky.com - I will then use sky.som as my log in to Sky.

wiltonj

Re: Email address usage

wiltonj — Tue, 31 Oct 2023 11:35:23 GMT

@GD1 Through a web browser.

wiltonj

Re: Email address usage

GD1 — Tue, 31 Oct 2023 11:36:29 GMT

@wiltonj Using gmail in this case would be irrelevant, as long as your accessing your Sky email account your sky email account should remain running.

There are a number of scams going around regarding email updates etc which is why we asked if these emails have any links.

Closing your gmail account wouldn't help at all.

Re: Email address usage

caesarome — Tue, 31 Oct 2023 11:41:11 GMT

You need to make sure you login to your Sky email account here at least once per month if you believe this is a legit email from Sky:

https://skyid.sky.com/signin/email/