topic Re: help with email in Email

help with email

kayBate — Sun, 29 Oct 2023 17:23:05 GMT

Hello

i have changed my mobile number

when i try to logg on its asking to send a code to my old mobile which is not working now, how can i fix this please

regrds

Kay

Re: help with email

caesarome — Sun, 29 Oct 2023 17:29:18 GMT

You would need to sign in with the recovery code to turn off two step authentication then you can set it up again with your new number.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: help with email

kayBate — Thu, 14 Dec 2023 19:43:33 GMT

I don't have the recovery code, it would of been sent to the email that I can't access

Re: help with email

Mark39 — Thu, 14 Dec 2023 19:54:46 GMT

When you set up 2 step verification the Recovery Code was displayed on screen with a recommendation that you made a separate note of it, for exactly that reason. I'm guessing you didn't do that. If so, you'll need to contact Sky per their help guide here: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Unfortunately, they say it can take up to 21 days to sort it out.

Alternatively you may be able to get around it if you download and use an email app to access your email.

Re: help with email

kayBate — Thu, 14 Dec 2023 21:03:54 GMT

They say ring yahoo bur they cant help, so i keep going round i circles. I need to access the emai, i lost my son ladt year and i need to speak to chinese people, because he died in China so i am despreate to get it sorted

Re: help with email

caesarome — Thu, 14 Dec 2023 21:37:40 GMT

No surprise that Sky don't know how to follow their own processes with regards to this.

Have you tried this:

@Mark39 wrote:

Alternatively you may be able to get around it if you download and use an email app to access your email.

So you could set up your email account via an email app on your phone as you do not need 2 step authentication on that and you might be able to find the recovery password.

Re: help with email

kayBate — Thu, 14 Dec 2023 21:39:34 GMT

Yes I've tried to assess the email on my computer

Re: help with email

caesarome — Thu, 14 Dec 2023 21:41:36 GMT

And what has happened when you set up your email via a program like Outlook or Thunderbird ?

Re: help with email

kayBate — Thu, 14 Dec 2023 21:43:06 GMT

I'm not sure how to do the email that way

Re: help with email

caesarome — Thu, 14 Dec 2023 21:50:47 GMT

Is there anyone that can help you, like a family member ?

Re: help with email

jayach — Fri, 15 Dec 2023 04:36:25 GMT

Very sorry to hear about the loss of your son, problems accessing email is definitely something you don't need on top of that.

What operating system do you have on your computer as it should be possible to take you through installing an app/client to access your email, and assuming you haven't deleted it, access the email with the recovery code.

What mobile phone do you have, Android or iOS? If you use an app such as Outlook on that you should also be able to gain access to the email.

Re: help with email

kayBate — Fri, 15 Dec 2023 11:09:42 GMT

No I need the old phone number, I've tried buying a SIM card and they said vodaphone don't do contract to pay as you go, I ring sky they fob you off and tell you to ring yahoo who they say ring sky, so I wish someone from sky would help me, I have very important emails from China and I can't access the emails to get the email address, I lost my son who lived in China and passed away so it's important I get into the email otherwise I would just stick to my new email

Re: help with email

kayBate — Fri, 15 Dec 2023 11:11:44 GMT

I have a iPhone 14 and on my laptop I have windows explorer

Re: help with email

caesarome — Fri, 15 Dec 2023 13:33:59 GMT

On your iPhone do you see the Mail app if so we can walk you through the steps to se you email up via this if you want ?

Re: help with email

kayBate — Fri, 15 Dec 2023 13:56:52 GMT

Yes please

Re: help with email

kayBate — Fri, 15 Dec 2023 13:57:30 GMT

Yes I have downloaded the mail app

Re: help with email

jayach — Fri, 15 Dec 2023 15:42:00 GMT

Unfortunately I don't know anything about iPhone's, so I will let @caesarome talk you through that.

In order to not have to use the verification code the setup will need to be a manual one, using a generated password, if you use an OAuth setup it will almost certainly need the verification code.

Good Luck.

On the PC, depending on the version of Windows, it should be possible to use Windows Mail to get access to the emails.

I will just say the appalling implementation of 2FA Sky use is their's, so to tell people to contact Yahoo when it all goes wrong,.is totally out of order.

Re: help with email

kayBate — Fri, 15 Dec 2023 15:44:30 GMT

Thank you

Re: help with email

Mark39 — Fri, 15 Dec 2023 15:47:47 GMT

@jayach wrote:

I will just say the appalling implementation of 2FA Sky use is their's, so to tell people to contact Yahoo when it all goes wrong,.is totally out of order.

I agree. It underlines the limited (I'm being kind here) knowledge of Sky own email service that Sky customer service advisers have. Advising customers to talk to Yahoo is a total fob-off.

Re: help with email

kayBate — Fri, 15 Dec 2023 16:11:57 GMT

I know and I've been told that to contact yahoo twice by two different people