topic Re: Unable to set up email account outlook in Email

Unable to set up email account outlook

Garywsy — Sat, 05 Aug 2023 15:28:38 GMT

Hi, my wife's email has stopped working on Outlook. Password matches her sky email login. The error message I get is We couldn't log on to your incoming IMAP server. Please check your email address and password and try again.

any ideas how to resolve. My email is working fine

thanks Gary

Re: Unable to set up email account outlook

Mark39 — Sat, 05 Aug 2023 15:37:00 GMT

She probably needs to use an app password in place of her normal Sky password at log in. See Sky's help here which includes a link to generate an app password.

https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Re: Unable to set up email account outlook

Audi80TDI — Wed, 25 Oct 2023 10:30:56 GMT

I have the same problem!!

I was having difficulty with my sky emails. A very nice Sky helper on the phone, told me to delete my sky email from outlook, which I did. But now it won't let me add it back in. The message is the same as Garywsy. We couldn't log on to your incoming IMAP server. Please check your email address and password and try again.

Re: Unable to set up email account outlook

Mark39 — Wed, 25 Oct 2023 10:35:57 GMT

@Audi80TDI wrote:

The message is the same as Garywsy. We couldn't log on to your incoming IMAP server. Please check your email address and password and try again.

The solution is likely to be the same as previously posted, then.

Re: Unable to set up email account outlook

Audi80TDI — Wed, 25 Oct 2023 10:39:32 GMT

No. I tried that.
When I go into Add account, advanced set up which box do I choose? IMAP, Outlook, POP etc?

Re: Unable to set up email account outlook

caesarome — Wed, 25 Oct 2023 12:27:05 GMT

Starting from the beginning use these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Unable to set up email account outlook

Audi80TDI — Wed, 25 Oct 2023 12:54:28 GMT

When I try to add manually, I get a screen which offers Microsoft 365; Outlook.com; Exchange; Google; POP; IMAP; Exchange 2013 or ealier. Which one do I choose?

Re: Unable to set up email account outlook

caesarome — Wed, 25 Oct 2023 12:56:16 GMT

See what happens if you chose IMAP.

Re: Unable to set up email account outlook

jayach — Wed, 25 Oct 2023 13:01:00 GMT

@Audi80TDI

What version of Outlook are you using?

If you are going to do a manual setup, chose either POP or IMAP depending on which you prefer.

The settings @caesarome has given are for IMAP so chose that.

Re: Unable to set up email account outlook

Audi80TDI — Wed, 25 Oct 2023 13:02:33 GMT

It then asks for a password, which I assume is my email password, and then it comes up with the same message - couldn't log you on blah blah - check your email and password and try again!

Re: Unable to set up email account outlook

Mark39 — Wed, 25 Oct 2023 13:04:40 GMT

@caesarome wrote:

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Unable to set up email account outlook

twilight+princess — Wed, 25 Oct 2023 14:00:40 GMT

If you choose Yahoo under account then enter your Sky details does the account set up complete?

Re: Unable to set up email account outlook

Audi80TDI — Thu, 26 Oct 2023 16:57:53 GMT

There is nowhere to put that information. Once I select Advanced options - Manual I get the next screen below.

Which do I choose? It seems to make little difference.

Re: Unable to set up email account outlook

Daniel0210 — Thu, 26 Oct 2023 17:14:39 GMT

@Audi80TDI

I've rejected the second image. It shows a gmail email address.

Re: Unable to set up email account outlook

Audi80TDI — Thu, 26 Oct 2023 17:36:18 GMT

Thanks, I thought I'd cropped it out.

Re: Unable to set up email account outlook

jayach — Thu, 26 Oct 2023 18:19:03 GMT

@Audi80TDI wrote:
There is nowhere to put that information. Once I select Advanced options - Manual I get the next screen below.
Which do I choose? It seems to make little difference.

Once you reach that point, put in your Sky email address, and select advanced options,

then connect, and select IMAP

Use these settings, if asked, sometimes it finds them for itself.

Then enter a generated password when asked. https://www.sky.com/sky-yahoo-mail/manage-apps

It will be easiest to use the copy function on the generator, and just paste it in.

Voilà, it should all work.

Re: Unable to set up email account outlook

Audi80TDI — Fri, 27 Oct 2023 11:14:28 GMT

When I get to this screen and put in the generated password

I then get the same message again - couldn't log you on blah blah.

If I use my regular email password it comes up with the same info regarding ports etc. and then the same reject message.

Re: Unable to set up email account outlook

jayach — Fri, 27 Oct 2023 15:11:27 GMT

@Audi80TDI wrote:
When I get to this screen and put in the generated password
I then get the same message again - couldn't log you on blah blah.
If I use my regular email password it comes up with the same info regarding ports etc. and then the same reject message.

Your picture hasn't been moderated, does it show personal information?

For Outlook on desktop, you have to use a generated password, your account password won't work.

Have you considered trying a different email client?