topic Can't sign in to Yahoo. in Email

Can't sign in to Yahoo.

Pedrx — Fri, 13 Oct 2023 08:58:14 GMT

Phone bust. No verification code. Can't sign in to Yahoo.

Re: Can't sign in to Yahoo.

caesarome — Fri, 13 Oct 2023 09:05:34 GMT

You can turn the two step verification process off if you want.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: Can't sign in to Yahoo.

Mark39 — Fri, 13 Oct 2023 09:10:33 GMT

@Pedrx wrote:

Phone bust. No verification code. Can't sign in to Yahoo.

If you didn't make a separate note of the Recovery Code,and didn't copy the email containing it to another email address, you'll have a problem, I'm afraid.

Re: Can't sign in to Yahoo.

Pedrx — Fri, 13 Oct 2023 09:46:24 GMT

I cannot sign in to Yahoo to get my recovery code and my phone is not working..

Re: Can't sign in to Yahoo.

Mark39 — Fri, 13 Oct 2023 10:19:48 GMT

Your only option is to call Sky then, However we don't know here whether or not they'll be able to help you with this.

Re: Can't sign in to Yahoo.

caesarome — Fri, 13 Oct 2023 12:25:26 GMT

I'm not sure if this will work either but have you tried installing an email app on whatever device you are using to post on here to access your email account ?

Re: Can't sign in to Yahoo.

jayach — Fri, 13 Oct 2023 15:55:54 GMT

@caesarome wrote:
I'm not sure if this will work either but have you tried installing an email app on whatever device you are using to post on here to access your email account ?

Just given it a try, and can confirm it does work.

Using an app/client does not need the verification code, and hopefully once you have access to your email you can find your recovery code in the email they originally sent when you turned 2FA on. (as long as you didn't delete it)

I used the Windows Mail app to test, but no reason to suppose it will be different with any other apps.

Re: Can't sign in to Yahoo.

Pedrx — Fri, 13 Oct 2023 18:10:40 GMT

Don't think I enabled 2 step verification.

My bank, Amazon, Ebay make provision for such an event which must happen to many people. It seems absurd that I'm permanently locked out of my email account. Perhaps someone has a human contact address for Yahoo.

Re: Can't sign in to Yahoo.

Pedrx — Fri, 13 Oct 2023 18:18:55 GMT

There are others on this site with the same issue. It's absurd that no one has a solution.

Re: Can't sign in to Yahoo.

caesarome — Fri, 13 Oct 2023 18:39:20 GMT

You said in your first post:

@Pedrx wrote:

Phone bust. No verification code. Can't sign in to Yahoo.

So what verification code do you mean and what is happening when you try to sign into your online account ?

Re: Can't sign in to Yahoo.

jayach — Fri, 13 Oct 2023 19:00:42 GMT

@Pedrx wrote:
Don't think I enabled 2 step verification.

Then you really shouldn't have a problem, it's not turned on automatically.

Does anyone else have access to your account, and they may have done it?

But yes, with only one method of verification, and no way to administer it it was obviously going to be a nightmare.

Re: Can't sign in to Yahoo.

Pedrx — Fri, 13 Oct 2023 20:03:31 GMT

Re: Can't sign in to Yahoo.

caesarome — Fri, 13 Oct 2023 21:02:55 GMT

@Pedrx

Is it your Sky email account here you are trying to sign into:

https://skyid.sky.com/signin/email/

If so can you answer the question about what is actually happening ?

Re: Can't sign in to Yahoo.

jayach — Fri, 13 Oct 2023 23:49:59 GMT

@Pedrx wrote:
More from Yahoo:

Me to complaints dept: 'Can't sign in as mobile out of action''. (abridged version)

Complaints: (We) ''require you to verify your email address (via mobile!) before posting.''

This is Sky, not Yahoo. What are you trying to say?

Re: Can't sign in to Yahoo.

Pedrx — Sat, 14 Oct 2023 07:45:17 GMT

Sky use Yahoo. What are you trying to ask?

Re: Can't sign in to Yahoo.

Mark39 — Sat, 14 Oct 2023 07:50:52 GMT

Sky manage Sky Yahoo Mail, not Yahoo.

Re: Can't sign in to Yahoo.

Pedrx — Sat, 14 Oct 2023 08:02:28 GMT

Not sure how that affects the nature of how I solve the problem. Have you a solution?

Re: Can't sign in to Yahoo.

Mark39 — Sat, 14 Oct 2023 08:05:39 GMT

Sky and Yahoo use different approaches to two step verification. Call Sky.

Re: Can't sign in to Yahoo.

Pedrx — Sat, 14 Oct 2023 08:19:39 GMT

I'm confused. This Site is entitled: ''SKY COMMUNITY''.

Re: Can't sign in to Yahoo.

Mark39 — Sat, 14 Oct 2023 09:01:43 GMT

Yes, we're a Community of Sky customers.