topic Can't 'go to basic mail' (necessity for visually impaired) in Email

Can't 'go to basic mail' (necessity for visually impaired)

PeterinExeter — Tue, 26 Sep 2023 11:22:40 GMT

I'm visually impaired and really need basic mail for accessibility. Following Aug '23 upgrade when I click 'go to basic mail' on the 'can you tell us why' box nothing happens. I can laboriously close mail and reload and basic mail is there. But then when I delete a mail it reverts to non basic. Please, please help

Re: Can't 'go to basic mail' (necessity for visually impaired)

caesarome — Tue, 26 Sep 2023 11:46:28 GMT

Have you tried using a different web browser ?

Re: Can't 'go to basic mail' (necessity for visually impaired)

jayach — Tue, 26 Sep 2023 14:11:38 GMT

@PeterinExeter wrote:
Following Aug '23 upgrade when I click 'go to basic mail' on the 'can you tell us why' box nothing happens.

I don't know of an Aug'23 upgrade (are you sure it wasn't a scam email?) and I don't know where the 'can you tell us why' box is, but this is where I would change to basic mail, and it stays in basic until I choose to revert back.

jayach_0-1695737216069.png

But do try a different browser as suggested by @caesarome