topic Re: Emails deleted after account been hacked in Email

Emails deleted after account been hacked

Jeremy79 — Fri, 08 Sep 2023 15:41:42 GMT

My email account was hacked earlier today, I have been in touch with SKY as they had put a block on it.

I have changed the relevant passwords, etc but since the SKY agent sent me a reset link, all of my emails have gone and I am not receiving any new ones.

Can you please help?

Re: Emails deleted after account been hacked

caesarome — Fri, 08 Sep 2023 15:42:34 GMT

@Jeremy79

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Re: Emails deleted after account been hacked

Jeremy79 — Fri, 08 Sep 2023 15:50:22 GMT

@caesarome

I have deleted the filters on my account.

When I go to Settings > More Settings > Mailboxes > Your email address > Reply-to address it only has my email address listed.

Still not got my emails back

Re: Emails deleted after account been hacked

caesarome — Fri, 08 Sep 2023 15:54:32 GMT

Unless the emails in in the junk/bin/trash folder you are unlikely to see them by dong that so and while this is a long shot have a read of this as it might be worth a try:

https://help.yahoo.com/kb/SLN2552.html

Re: Emails deleted after account been hacked

Jeremy79 — Mon, 11 Sep 2023 13:46:23 GMT

@caesarome

I have had mails restored but there is none showing between 2018 and Friday 08/09/23.

How can I get these missing ones back.

Re: Emails deleted after account been hacked

Mark39 — Mon, 11 Sep 2023 14:34:24 GMT

Without your own backup, I'm afraid there's no way to get them back if Yahoo's recovery process didn't retrieve them.

Re: Emails deleted after account been hacked

caesarome — Mon, 11 Sep 2023 15:20:59 GMT

@Jeremy79 wrote:

@caesarome

I have had mails restored but there is none showing between 2018 and Friday 08/09/23.

How can I get these missing ones back.

As @Mark39 said it that was via Yahoo's recovery service then there is nothing else you can do to retrieve them. You might want to think about using an alternative email account like Gmail or Outlook.com.