topic Re: Unreliable imap server connection on iphone in Email

Unreliable imap server connection on iphone

Anonymous0 — Sat, 21 Jan 2023 10:01:43 GMT

It is almost impossible to get emails downloaded to either my IPhone or laptop without server connection problems. This is a daily problem. Both have up to date software & I've tried all the suggested fixes.
How do I contact sky to complain about this ?

thanks

Re: Unreliable imap server connection on iphone

caesarome — Sat, 21 Jan 2023 10:08:26 GMT

This is a known issue that Apple are investigating as it has been reported a number of times before. Until it is fixed you can login to the Sky website to access your emails:

https://skyid.sky.com/signin/email/

Re: Unreliable imap server connection on iphone

Mark39 — Sat, 21 Jan 2023 10:10:00 GMT

If you take a quick look through the forum, you'll see that it's a known problem with Apple Mail, which appears to have arisen following an IOS update.

Apple are apparently investigating.

Sky Yahoo Mail continues to work normally in other devices and apps. You can still login via your browser as an alternative until it's fixed.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 06:07:44 GMT

I have exactly the same issue!. Only have this on my home sky broad band. It works fine at work (BT), family homes (Virgin) and my mobile (data dethering), just happens when at home using sky. I have reported it several time and get told its nothing do to with them but last time i escalated it and it was fixed the next day and i had a text to confirm it was resolved. Then a few days later the issue started again. Some days it works, some days it doesn't, more often its not working!! I'm fed up with it, i'm tied into a contract for another year so cannot change supplier and sky first line support fob you off!!

Re: Unreliable imap server connection on iphone

Mark39 — Fri, 08 Sep 2023 07:17:20 GMT

@SJFR80 wrote:

I have exactly the same issue!. Only have this on my home sky broad band. It works fine at work (BT), family homes (Virgin) and my mobile (data dethering), just happens when at home using sky.

It's not the same issue, then. The issue discussed here concerns accessing Sky,Yahoo Mail via Apple Mail

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 07:27:06 GMT

But they all use IMAP and that is the issue.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 07:30:48 GMT

I cannot access any emails using IMAP setting on any devises when using sky broadband at home, works everywhere else! Whether it's outlook on my laptop, apple mail on phone or iPad. IMAP is still the same issue on SKY.

Re: Unreliable imap server connection on iphone

Mark39 — Fri, 08 Sep 2023 07:59:41 GMT

There's no known general issue with using the IMAP protocol with Sky broadband. There is a known problem with Apple Mail.

Are you using the Outlook app or the Outlook mail client? What error message are you seeing?.

Re: Unreliable imap server connection on iphone

caesarome — Fri, 08 Sep 2023 08:57:12 GMT

@Mark39 wrote:

There's no known general issue with using the IMAP protocol with Sky broadband.

It works fine for me via my Sky Broadband connection so have you tried a reboot your your broadband hub to see if that kicks it into life.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:01:46 GMT

There is an issue with IMAP protocol with Sky broadband!

I am using Outlook and Apple mail. They fixed it last time I managed to get it escalated but then stopped working again a few days later. They only place i have the issue is on my home sky broadband , it works everywhere else (as I said on BT, Virgin and mobile data tethering). Its definately a sky related only issue.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:05:27 GMT

Yes, i've done all that with Sky customer service, thats why they escalated it and it got resolved the very next day. Sky even text me to say it was resolved.

Re: Unreliable imap server connection on iphone

caesarome — Fri, 08 Sep 2023 09:06:58 GMT

@SJFR80 wrote:

There is an issue with IMAP protocol with Sky broadband!

There might be an issue with your email but it doesn't mean that everyone using IMAP on a Sky Broadband connection up and down the country is having the same issues, if there was a widespread issue this forum would be flooded with similar posts to yours and at present you are the only person reporting such an issue. As I said I am on Sky Broadband and don't have such an issue.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:08:43 GMT

I didn't say it was everyone having the same issue. But if you search for IMAP you will see quite a other few people having similar issues so its not just me! But thank you for your unhelpful comments... do you work for SKY???

Re: Unreliable imap server connection on iphone

caesarome — Fri, 08 Sep 2023 09:12:53 GMT

It says in my post I don't work for Sky. People might be having imap issues but as explained that is usually due to an issue with the app on iPhones and iPads that we believe is due to an Apple update.

Re: Unreliable imap server connection on iphone

Mark39 — Fri, 08 Sep 2023 09:17:10 GMT

@SJFR80 wrote:

Yes, i've done all that with Sky customer service, thats why they escalated it and it got resolved the very next day. Sky even text me to say it was resolved.

Suggest you do the same again.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:19:48 GMT

There are other people having issues with IMAP on laptops, its not just on iphone and ipads.

There are 3 people in my household and they all have the same issues on all devises at home only, as I said Sky resolved the issue last time i contacted them and they escalated. Guess I will just have to keep wasting my time phoning them up to report it for a fix which only lasts a few days. I can't wait till my contract ends and I can move suppliers.

I am at work now using BT and my emails works fine on my laptop and iphone (using IMAP). But when I get home I will get the error again.

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:20:31 GMT

I've done it multiple times, still the same issue

Re: Unreliable imap server connection on iphone

SJFR80 — Fri, 08 Sep 2023 09:21:51 GMT

This thread said iphone and LAPTOP so not just an Apple issue...

Re: Unreliable imap server connection on iphone

jayach — Fri, 08 Sep 2023 14:56:52 GMT

@SJFR80 wrote:
This thread said iphone and LAPTOP so not just an Apple issue...

iPhones are Apple, so yes an Apple problem.

Edit: the OP didn't say what laptop they were using, but probably a MacBook.

Re: Unreliable imap server connection on iphone

jayach — Fri, 08 Sep 2023 14:45:20 GMT

@SJFR80

i can guarantee you that there are no problems with the Sky or Yahoo IMAP servers that are causing your problem.

If it is only occurring at home whilst using Sky broadband there must be something wrong with your home connection, but obviously I don't know what.

If you start your own thread and explain in detail what your problem is, we may be able to assist.