topic Parents have no access to email in Email https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391054#M95493 <P>My parents no longer have access to the email address used when they registered.</P><P><BR />They'll never get it back, what can they do about the Sky emails they're unable to access? Can their log in details be changed to their new email address?</P> Sun, 20 Aug 2023 12:57:08 GMT RumMcZed 2023-08-20T12:57:08Z Parents have no access to email https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391054#M95493 <P>My parents no longer have access to the email address used when they registered.</P><P><BR />They'll never get it back, what can they do about the Sky emails they're unable to access? Can their log in details be changed to their new email address?</P> Sun, 20 Aug 2023 12:57:08 GMT https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391054#M95493 RumMcZed 2023-08-20T12:57:08Z Re: Parents have no access to email https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391062#M95494 <P>What happens when they try to log in to their email account here using their old email address:&nbsp;<A href="https://www.sky.com/signin/email" target="_blank">https://www.sky.com/signin/email</A></P> Sun, 20 Aug 2023 13:10:59 GMT https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391062#M95494 Mark39 2023-08-20T13:10:59Z Re: Parents have no access to email https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391110#M95495 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3106436">@RumMcZed</a>&nbsp;wrote:<BR /><P>My parents no longer have access to the email address used when they registered.</P><HR /></BLOCKQUOTE><P>Was that a Sky email address or another one?</P><P>&nbsp;</P><P>Can they login here with either their email address or ID?</P><P><A href="https://www.sky.com/myaccount/my-details" target="_blank" rel="noopener">https://www.sky.com/myaccount/my-details</A></P><P>&nbsp;</P><P>Edit:</P><P>How long ago did they join Sky?</P> Sun, 20 Aug 2023 14:30:47 GMT https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391110#M95495 jayach 2023-08-20T14:30:47Z Re: Parents have no access to email https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391126#M95496 <P>When did they last login to their online Sky email account ?</P> Sun, 20 Aug 2023 15:10:17 GMT https://helpforum.sky.com/t5/Email/Parents-have-no-access-to-email/m-p/4391126#M95496 caesarome 2023-08-20T15:10:17Z