topic Re: Unable to set up 2 Sky email accounts in Thunderbird in Email

Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Sun, 13 Aug 2023 11:23:00 GMT

I am trying to set up 2 sky email accounts in Mozilla Thunderbird. The first one works fine but when I try and set up the 2nd one (with different user name) it populates the 2nd email account with the emails from the 1st email account. Any ideas?

Re: Unable to set up 2 Sky email accounts in Thunderbird

caesarome — Sun, 13 Aug 2023 11:25:25 GMT

Try entering the details manually yourself using these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

Re: Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Sun, 13 Aug 2023 11:43:02 GMT

Thanks for speedy response but afraid didn't work. Got " unable to log in at server - wrong config, username or pswd"

I'm confident that pswd is ok as works elsewhere. Username is always questionable as you don't know if it's expecting yahoo or sky - I've tried both but neither works as get same error msg.

Re: Unable to set up 2 Sky email accounts in Thunderbird

caesarome — Sun, 13 Aug 2023 12:02:28 GMT

Try generating a 16 digit password and use this instead of your usual password:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Your username should be your complete Sky email address.

Re: Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Sun, 13 Aug 2023 12:15:04 GMT

Thanks but afraid I get the same message

Re: Unable to set up 2 Sky email accounts in Thunderbird

caesarome — Sun, 13 Aug 2023 12:36:53 GMT

Are you using OAuth2 as the authentication method as per the image here:

https://www.supertechcrew.com/thunderbird-oauth2-gmail/

Re: Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Sun, 13 Aug 2023 12:51:25 GMT

If if I use tools.sky.com it does not offer OAuth2 as an option. If I use tools.yahoo.com that option is offered. Unfortunately if I proceed with that then it sets up an account for the new email address but populates it with the emails for the 1st email address

Re: Unable to set up 2 Sky email accounts in Thunderbird

caesarome — Sun, 13 Aug 2023 12:53:36 GMT

@Jimbob9999 wrote:

If if I use tools.sky.com it does not offer OAuth2 as an option

It needs to be imap.tools.sky.com

Re: Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Mon, 14 Aug 2023 07:09:36 GMT

Sorry - I wasnt clear - I did use imap.tools.sky.com and smtp.tools.sky.com but it still didn't work

Re: Unable to set up 2 Sky email accounts in Thunderbird

twca — Thu, 30 Nov 2023 21:20:03 GMT

I am having trouble setting up one sky email account in thunderbird - could you tell me the full set of settings? thanks.

Re: Unable to set up 2 Sky email accounts in Thunderbird

jayach — Thu, 30 Nov 2023 22:12:25 GMT

You can find the settings on Sky help under Other email apps here:

https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail

However here is a screen shot I took a while ago, not sure if everything will be in the same place.

Tbird Server setting

The outgoing server will be smtp.mail.yahoo.com port 465 SSL

If you use the Sky servers, as suggested by the help article, you will probably need to use a generated password, but using the Yahoo servers you can use OAuth2 and your normal password.

Hope that helps.

Re: Unable to set up 2 Sky email accounts in Thunderbird

Jimbob9999 — Fri, 01 Dec 2023 10:45:15 GMT

Many thanks @jayach - that worked.

For anyone else who has the problem, the solution is just slightly different to the screenshots. The info you need to put in is exactly as stated but it has to be put in manually from the 1st page otherwise Oauth2 is not offered as an option.

Re: Unable to set up 2 Sky email accounts in Thunderbird

jayach — Fri, 01 Dec 2023 13:57:41 GMT

@Jimbob9999 wrote:
Many thanks @jayach - that worked.
For anyone else who has the problem, the solution is just slightly different to the screenshots. The info you need to put in is exactly as stated but it has to be put in manually from the 1st page otherwise Oauth2 is not offered as an option.

I knew there was something "tricky" about getting OAuth2 offered as an option, I just couldn't quite remember what it was. 🤣

Re: Unable to set up 2 Sky email accounts in Thunderbird

twca — Fri, 01 Dec 2023 15:02:11 GMT

Brilliant advice - worked a dream just now - erased my previous attempts and started all over again then went straight to "enter manually". Many thanks. But why can't thunderbird cope with skyemail automatically - after all it is a very common email provider !

Re: Unable to set up 2 Sky email accounts in Thunderbird

jayach — Sat, 02 Dec 2023 18:23:19 GMT

@twca wrote:
But why can't thunderbird cope with skyemail automatically - after all it is a very common email provider !

I haven't installed Thundebird for a very long time, and the install process seems much improved.

However, their database has Sky's email servers associated with Sky addresses, (not unreasonably) so if you want it to work automatically you need to use a generated password.

By choosing manual setup you can change the servers to Yahoo's, and then OAuth2 is offered as an option. (as @Jimbob9999 says)

But glad to hear you got it working @twca .