topic Not receiving certain emails in Email

Not receiving certain emails

DJSibs — Thu, 10 Aug 2023 10:44:12 GMT

Hi,

I used to receive these emails up until the 30th June, and have not received one since.

I have added the address to my contacts, and they are not ending up in spam or junk. Other people are receiving emails from this address.

Anybody got any ideas?

caesarome — Thu, 10 Aug 2023 10:53:38 GMT

How do you access your emails, do you login here:

DJSibs — Thu, 10 Aug 2023 10:59:48 GMT

Yeah, that is how I access my mail.

caesarome — Thu, 10 Aug 2023 11:18:48 GMT

Have you checked that no filters have been set up:

Go to Settings > More Settings > Filters and remove anything that you did not setup.

DJSibs — Thu, 10 Aug 2023 11:19:43 GMT

I have checked this, and no filters are set up.

I have also checked the address is not in the blocked senders list too.

caesarome — Thu, 10 Aug 2023 11:23:42 GMT

Are you able to supply a different email address with this contact to see if they come through on that one ?

DJSibs — Thu, 10 Aug 2023 11:26:25 GMT

Not really, as the emails im waiting for are for 2 factor authentication emails to log into an account.

I know other people are able to receive mails from these though, as I have asked them to try.