topic Re: Stuck on 'connecting to a service' screen in Email

Stuck on 'connecting to a service' screen

Ish27 — Sat, 05 Aug 2023 19:43:07 GMT

I'm unable to use the mail app as I'm trying to log in and seeing a 'connecting to a service' screen which hangs indefinitely. I've tried to restart, remove the account, reset, terminate, uninstall and reinstall but nothing seems to work.

Is there a way to resolve this?

I've attached a screenshot.

https://postimg.cc/ftYh3scM

Re: Stuck on 'connecting to a service' screen

caesarome — Sat, 05 Aug 2023 21:02:05 GMT

What mail app are you using, is it the Windows Mail app, if so see if you can get it to work if you select "Other" as the email provider and use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Stuck on 'connecting to a service' screen

Ish27 — Sat, 05 Aug 2023 21:46:44 GMT

Yes it was on the Windows Mail app.

This was very helpful and I was able to connect successfully. Thank you!