topic Re: Email issue in Email

Email issue

MR+LT+JONES — Thu, 27 Jul 2023 18:10:09 GMT

My sky email account got hacked yesterday. I have changed my password and spoken to the call centre who tried to assist me but I no longer receive emails either on my phone or in my sky/yahoo account. Outgoing emails are going fine. Tried a few things suggested on here but issue appears to be that there is no incoming server visible on my phone for me to put details in.

Re: Email issue

caesarome — Thu, 27 Jul 2023 18:25:26 GMT

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Re: Email issue

MR+LT+JONES — Thu, 27 Jul 2023 19:22:40 GMT

Thanks. Went into settings as per your suggestion but there was no " more settings " or filters ?

Re: Email issue

jayach — Fri, 28 Jul 2023 00:47:10 GMT

I suspect you are trying to do it on a mobile devce. Best to use a PC/Laptop or use "desktop mode" on a mobile browser. More settings are here:

Re: Email issue

MR+LT+JONES — Fri, 28 Jul 2023 11:40:52 GMT

Thank you so much. All sorted