topic LOST PHONE WHICH HAS MY RECOVERY NUMBER in Email

LOST PHONE WHICH HAS MY RECOVERY NUMBER

brendanpaul — Wed, 26 Jul 2023 17:48:23 GMT

HI LOST MY PHONE ON WHICH I HAD SAVED MY RECOVERY NUMBER NOW CANT ACCESS EMAILS IS THERE ANUMBER I CAN PHONE TO HELP

Re: LOST PHONE WHICH HAS MY RECOVERY NUMBER

caesarome — Wed, 26 Jul 2023 18:37:31 GMT

You can access your Sky email account here:

https://skyid.sky.com/signin/email/

Re: LOST PHONE WHICH HAS MY RECOVERY NUMBER

brendanpaul — Wed, 26 Jul 2023 22:54:01 GMT

Hi thanks for your reply but the link takes me to the verification page and I have not got my phone so can't use verification code need another way can't look up old emails to find my recovery number as I can't access emails thanks for trying to help

Re: LOST PHONE WHICH HAS MY RECOVERY NUMBER

jayach — Thu, 27 Jul 2023 00:09:40 GMT

@brendanpaul wrote:
Hi thanks for your reply but the link takes me to the verification page and I have not got my phone so can't use verification code need another way can't look up old emails to find my recovery number as I can't access emails thanks for trying to help

I think you have just found the biggest problem with Sky's 2FA solution, with only one 2FA option you are tollaly "up the creek, without a paddle".

If you had made a note of your recovery code when you set it up, you could use that, but I doubt many people did that.

I turned it off immediately. as it is so badly implemented.

Re: LOST PHONE WHICH HAS MY RECOVERY NUMBER

brendanpaul — Thu, 27 Jul 2023 15:27:41 GMT

hi all

does anyone know away to get in touch with sky about email problems?

thank you

Re: LOST PHONE WHICH HAS MY RECOVERY NUMBER

GD1 — Thu, 27 Jul 2023 16:16:48 GMT

@brendanpaul You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.