topic Re: recovery code in Email

recovery code

axax — Fri, 21 Jul 2023 09:40:39 GMT

hi there,

i want to turn off the 2 step varification on my sky mail account but i dont know how to find my recovery code that others have said they used to stop the 2 step singin. would anyone be able to help

Re: recovery code

Mark39 — Fri, 21 Jul 2023 10:15:23 GMT

It was emailed to you when you first obtained and used a verification code.

Re: recovery code

axax — Fri, 21 Jul 2023 10:52:15 GMT

Hi thanks for that i did try to find an email but have had no luck but thanks for the reply. I dont always have my phone on me so getting difficult to get into my skymail when i want to. will have to find a contact for sky email to see if they can resend.

Re: recovery code

caesarome — Fri, 21 Jul 2023 11:00:21 GMT

@axax wrote:

I dont always have my phone on me so getting difficult to get into my skymail when i want to.

You should be able to access your emails via this link:

https://skyid.sky.com/signin/email/

Then you should be able to locate the email with the recovery code on it.

Re: recovery code

gedasmith5 — Sun, 13 Aug 2023 11:09:45 GMT

how do I retrieve my recovery code for 2 step veri code ?

Re: recovery code

caesarome — Sun, 13 Aug 2023 11:19:46 GMT

@gedasmith5

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: recovery code

kevinharte — Thu, 31 Aug 2023 20:40:19 GMT

Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?

Re: recovery code

caesarome — Thu, 31 Aug 2023 20:51:13 GMT

There is no option to have it sent to you as this is how it has been set up by Sky/Yahoo.

Re: recovery code

Mark39 — Thu, 31 Aug 2023 21:00:01 GMT

@kevinharte wrote:

Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?

I take it you didn't make a note of it, despite you confirming on screen that you did....

Re: recovery code

xtrucker — Thu, 14 Mar 2024 09:02:21 GMT

you can cancel your two step login by

logging into your sky account---- scroll to the bottom of the page----click on contact us

then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck

Re: recovery code

Mark39 — Thu, 14 Mar 2024 09:20:40 GMT

@xtrucker wrote:

you can cancel your two step login by

logging into your sky account---- scroll to the bottom of the page----click on contact us

then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck

Yes, that works if you have access to the mobile originally used to set up 2 step verification.

Re: recovery code

xtrucker — Thu, 14 Mar 2024 10:22:57 GMT

I never used my mobile I did it online mobile number was not asked for

Re: recovery code

Mark39 — Thu, 14 Mar 2024 10:34:03 GMT

@xtrucker wrote:

I never used my mobile I did it online mobile number was not asked for

That appears no longer to work, then.