topic Re: 2 step verification in Email

2 step verification

hootgibson — Fri, 21 Jul 2023 08:04:03 GMT

How do I opt out of the 2 step verification? I sign in to Sky on my LAPTOP. I do NOT have the APP on my MOBILE. Entering the RECOVERY code on my LAPTOP says NOT recognised.

Re: 2 step verification

Mark39 — Fri, 21 Jul 2023 08:16:02 GMT

Log in here on your LAPTOP and use the RECOVERY code in place of your password. DON'T use any app. Unless you're entering it incorrectly it will work.

https://www.sky.com/signin/email

Re: 2 step verification

hootgibson — Fri, 21 Jul 2023 08:27:53 GMT

Thanks for the reply.

That does not work unless entered on a MOBILE. Having read the same advise umpteen times, that's why I emphasized on a LAPTOP.

Sorry to be a little blunt.

Re: 2 step verification

caesarome — Fri, 21 Jul 2023 08:46:03 GMT

When you enabled 2 step verification you would have been sent an email with the recovery code on it so are you using that one ?

Re: 2 step verification

jayach — Fri, 21 Jul 2023 08:49:32 GMT

You don't enter it instead of the password, say you don't have the 2FA code, then you can use the recovery code and turn off 2FA.

Re: 2 step verification

Mark39 — Fri, 21 Jul 2023 09:07:02 GMT

@jayach wrote:

You don't enter it instead of the password, say you don't have the 2FA code, then you can use the recovery code and turn off 2FA.

Yes, bit loose with my wording there.

Re: 2 step verification

hootgibson — Fri, 21 Jul 2023 11:26:52 GMT

Hello everyboby.

PLease read the original question.

I have a RECOVERY CODE sent to me when I registered and entered it instead of my PASSWORD..

[content removed]had the same question but had the APP on his MOBILE and I suspect used that.

Moderator note: personally identifiable information removed

Re: 2 step verification

jayach — Fri, 21 Jul 2023 17:41:16 GMT

We have read your post and fully understand.

So what happens if you do what I suggested here:

Re: 2 step verification | Sky Community

Mobiles have nothing to do with it.

Re: 2 step verification

hootgibson — Mon, 24 Jul 2023 10:43:53 GMT

Hi. I'm confused.

You say don't enter instead of the password.

You seem to mention a 2FA code and a recovery code.

I have the original email with an 8 digit alphanumeric code.

It says to keep safe if access to my mobile is lost.

Entering instead of my normal password comes upp with

a message "Your password is incorrect"

Re: 2 step verification

caesarome — Mon, 24 Jul 2023 12:11:52 GMT

@hootgibson

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with verification code" link. You'll then be asked for the recovery code.

Re: 2 step verification

Mark39 — Mon, 24 Jul 2023 12:16:36 GMT

@hootgibson wrote:

Hi. I'm confused.

You say don't enter instead of the password.

You seem to mention a 2FA code and a recovery code.

I have the original email with an 8 digit alphanumeric code.

It says to keep safe if access to my mobile is lost.

Entering instead of my normal password comes upp with

a message "Your password is incorrect"

At log in, click,'can't sign in with (verification) code' link. You'll then be asked for the recovery code.

Re: 2 step verification

hootgibson — Mon, 24 Jul 2023 15:40:29 GMT

That has done it.

I'm now out of the 2FA

Thanks to the two who gave the correct result.

Re: 2 step verification

jayach — Mon, 24 Jul 2023 22:30:02 GMT

Everyone gave the correct answer, you just weren't understanding it.

Still, glad you got there.

Re: 2-step verification

COLR1 — Thu, 08 Feb 2024 09:25:34 GMT

I also have this problem tonight. When trying to get into my Sky emails via my PC the Verification code will not send to my Mobile . As I was concerned incase someone was hacking me I have changed my Password but still no good.

The worse of it was that I could receive my email via my phone app as it was always logged in via my own code but guess what since I've changed my Password it is now asking for verification aswell and also not sending a code.

Now I can't receive any emails at all and I urgently need to get onto check for some very important emails I'm waiting for.

I hope this gets sorted quickly and there's no one to speak to to tell them the problem.

(Removed) Cumon Sky get it sorted NOW !!!!!!!!!!!

Moderator note: Removed inappropriate language

Re: 2-step verification

Mark39 — Thu, 08 Feb 2024 09:41:37 GMT

@COLR1 now resolved, as you'll no doubt have discovered.

You might want to consider turning off 2 step verification, or at the very least keep a separate note of the Recovery Code as Sky recommend, so that you can turn it off if there's a future problem receiving the Verification Code.

Re: 2 step verification

JillGallagher — Wed, 08 May 2024 14:15:02 GMT

Where do you get a recovery code? I no longer am able to use my verification text on the old phone?

Re: 2 step verification

Mark39 — Wed, 08 May 2024 14:17:06 GMT

@JillGallagher wrote:

Where do you get a recovery code? I no longer am able to use my verification text on the old phone?

The Recovery Code was displayed on screen when you set up 2 step verification, with a recommendation by Sky that you make a separate note of it. It was also send to your Sky email address.

Re: 2 step verification

JillGallagher — Wed, 08 May 2024 14:18:33 GMT

Oh dear, I have no recollection of that. Furthermore, my mobile is going back as is my work emails. Does this mean I need to start again with a new email address?

Re: 2 step verification

Mark39 — Wed, 08 May 2024 14:22:20 GMT

@JillGallagher wrote:

Oh dear, I have no recollection of that. Furthermore, my mobile is going back as is my work emails. Does this mean I need to start again with a new email address?

Not to worry. As long as you still have the mobile that the Verification Codes are currently going to, you should be able to change the number via the 'online account manager' There's a link to the online account manager in blue in this help guide: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

2 step verification issue

JillGallagher — Wed, 08 May 2024 14:25:57 GMT

So here's the issue. My verification code comes through to my work email to access Yahoo. My verification code is sent to my work email address.

At some point in the near future I am leaving work and will have no access to this. What do I do to edit my signing in process affectively? If this is not possible please let me know so I don't waste time trying to sort this out, thanks!