topic Re: Not receiving any emails, spoke to sky, they said they would look in to it. in Email

Not receiving any emails, spoke to sky, they said they would look in to it.

Angela+Stuart — Wed, 19 Jul 2023 19:45:06 GMT

But receiving emails. Been cut off twice by sky. Finally spoke to someone who said they will log it and someone would call back, still waiting

Mark39 — Wed, 19 Jul 2023 19:55:50 GMT

Are you logging to Sky Yahoo Mail using your browser via sky.com? Or are you using an app, and if so, which one?

caesarome — Wed, 19 Jul 2023 21:19:01 GMT

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to change either of the settings above then logout and change your password:

jayach — Wed, 19 Jul 2023 23:20:37 GMT

@Angela+Stuart wrote:
Finally spoke to someone who said they will log it and someone would call back, still waiting

It could be a vey long wait,

stevethename — Thu, 20 Jul 2023 17:05:02 GMT

Having the same problem. I can login on phone but not on my emails on my iphone . Havent changed any settings

caesarome — Thu, 20 Jul 2023 18:28:07 GMT

Your post isn't very clear so are you saying you can or can not login here:

Mark39 — Thu, 20 Jul 2023 19:03:31 GMT

@stevethename wrote:

Having the same problem. I can login on phone but not on my emails on my iphone . Havent changed any settings

It sounds like a different problem. You can't log in (on your iphone) rather than not receiving emails.

LindaTimDog — Fri, 21 Jul 2023 16:17:45 GMT

I'm not receiving emails at all. Was told by Sky to buy a new iPad which I didn and still doesn't work- I can't receive emails anywhere.

caesarome — Fri, 21 Jul 2023 16:21:45 GMT

How do you access your emails, do you use an app or do you login here:

LindaTimDog — Fri, 21 Jul 2023 16:38:12 GMT

Both. We've tried logging in on iphones and laptop and ipad via ios

LindaTimDog — Fri, 21 Jul 2023 16:59:28 GMT

I think we've sorted. Seems like our out going mail was directing to someone else so in the process of changing our passwords. Thanks all!