topic Re: Login in Email

Login

smoothy — Wed, 12 Jul 2023 06:01:13 GMT

All of a sudden I am constantly being asked to provide my login details. The same applies to a few other accounts I have (not with sky) - any ideas? Its as if it hasnt recognised who I am

Cheers

David

Re: Login

caesarome — Wed, 12 Jul 2023 08:43:45 GMT

Try deleting all your cookies and reboot your device, you will need to login but hopefully you will not keep being asked to do so.

Re: Login

Nicam1709 — Wed, 12 Jul 2023 09:09:29 GMT

Same. despite being asked to reset which I have done several time, still getting the following message.'You entered an incorrect password too many times. Try again later or use the link below.' Basically in a loop and cannot access my e-mail via Yahoo.

Sky ID ok though

Re: Login

Mark39 — Wed, 12 Jul 2023 09:11:56 GMT

Are you using an app rather than logging in via your browser? If so, which one?

Re: Login

smoothy — Wed, 12 Jul 2023 09:29:36 GMT

just going on my laptop and it asks same for other sites i go on too

Re: Login

jayach — Wed, 12 Jul 2023 13:43:29 GMT

@smoothy

If sites are repeatedly asking you to identify yourself, it probably means cookies are not functioning correctly in your browser.

Try using a different browser, you will have to sign in once for each site, but it should then be remembered after that.