topic Re: Email Problem in Email

Email Problem

smac18 — Thu, 06 Jul 2023 13:26:02 GMT

Hi my account has been hacked. I have changed my password however all new emails seem to be going into my deleted folder. Hiw can I change this please??

Re: Email Problem

Mark39 — Thu, 06 Jul 2023 13:45:55 GMT

It may be because whoever had access to your mail account has set up filters, one of which directs incoming mail to your Deleted folder. Check by logging in online here https://www.sky.com/signin/email and go to Settings, then More Settings, and Filters and remove anything that you don't recognise as being something you've set up.

Re: Email Problem

jayach — Thu, 06 Jul 2023 14:50:04 GMT

Whist in setting also check Settings - More Settings - Mailboxes and select your Sky email and check your name there and remove any Reply-to address that may have been set up.

Re: Email Problem

caesarome — Thu, 06 Jul 2023 15:15:37 GMT

@smac18

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/