topic Re: Unable to login to Yahoo Mail in Email

Unable to login to Yahoo Mail

Marble66 — Thu, 06 Jul 2023 11:22:22 GMT

I have had to change my Sky password today due to being hacked and I now cannot access Sky Mail.

When trying to access it takes me to Yahoo mail where I enter my email address - It then says a verification code has been sent to me via email but I can't access my emails to get the code!

Re: Unable to login to Yahoo Mail

caesarome — Thu, 06 Jul 2023 11:25:00 GMT

Does the same happen if you login here:

https://skyid.sky.com/signin/email/

Re: Unable to login to Yahoo Mail

Marble66 — Thu, 06 Jul 2023 11:34:09 GMT

Unfortunately..... it signs me into my sky account and then immediately redirects to login.yahoo.com

I enter my email address, click next and it comes up

"Enter verification code sent to your email address" and then it shows the address of the account that I'm trying to access.

I've tried the "Try another way to sign in" option and it says "Uh oh... we can't sign you in at the moment. Please try again in a while".

It's been giving me the same message all morning.

Re: Unable to login to Yahoo Mail

jayach — Thu, 06 Jul 2023 12:34:02 GMT

Oh dear, you have the same problem as:

Sky.Com email verification code is sent to my sky.... | Sky Community

If none of the suggestions made there help, we don't currently have a solution.

Have you tried calling Sky?

Re: Unable to login to Yahoo Mail

Marble66 — Thu, 06 Jul 2023 12:54:04 GMT

Thank you - I have found that feed since posting and unfortauntely none of the suggestions have worked.

I will try calling Sky.

Re: Unable to login to Yahoo Mail

caesarome — Thu, 06 Jul 2023 12:56:03 GMT

@Marble66 wrote:

I will try calling Sky.

I doubt they will be able to help.

Re: Unable to login to Yahoo Mail

jayach — Thu, 06 Jul 2023 14:45:26 GMT

I feel sure, if you could get through the the correct person, they probably could.