topic Re: think email has been hacked in Email

think email has been hacked

jarvo2104 — Tue, 04 Jul 2023 21:43:36 GMT

I think someone hasc access to my account and is blocking me trying to change the password. Everytime I try change my password it brings up a DNS server error and on top of that , it will not allow me to create the 2-step verification. Anyone got any idea how I find out who or what is stopping changing the password.

Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later.

Reference #11.853e1202.1688506322.34794f3d

Re: think email has been hacked

Mark39 — Tue, 04 Jul 2023 22:22:28 GMT

Your Sky Yahoo Mail account? You need to reset the password via Sky, not Yahoo Sky Yahoo Mail doesn't support 2FA.

Re: think email has been hacked

caesarome — Wed, 05 Jul 2023 05:32:14 GMT

@jarvo2104

Your password has to be reset via this link and not the Yahoo one:

https://skyid.sky.com/resetpassword/

A DNS failure occurs when you are unable to connect to an IP address via a domain name, it is nothing to do with being hacked.

Re: think email has been hacked

jayach — Wed, 05 Jul 2023 12:34:21 GMT

Interesting, the link to change password from the Yahoo page used to automatically take you to Sky via https://my.sky.com/mysky/profilesettings/mydetails/, but as you say it is giving a DNS failure at the moment.

So somehow they have broken the links between Sky and Yahoo.

I wonder if that helps explain the problems on this thread. Sky.Com email verification code is sent to my sky.... | Sky Community

Re: think email has been hacked

jayach — Wed, 05 Jul 2023 14:26:44 GMT

Curiouser and curiouser!

We have always been told Sky doesn't support 2FA, these would suggest otherwise.

And, yes, now when I sign into my email, a code is sent to my phone., but not when signing into the Sky homepage.

I'm so glad I didn't try it on my main Sky account, it would drive me crackers. Now to see if i can turn it off.

Re: think email has been hacked

jayach — Fri, 07 Jul 2023 17:54:26 GMT

I never did find out how to turn it off, but luckily someone else did:

Answered: Turning off Sky 2 step verification | Sky Community