topic Re: Unable to access Sky Yahoo across all devices in Email

Unable to access Sky Yahoo across all devices

Billyc7c — Tue, 27 Jun 2023 08:49:35 GMT

Morning all,

We have awoken this morning to find our Sky email account has disappeared off our Yahoo accounts on the app and online. I did manage to get into the account via the Sky website, but the last email recieved was yesterday, (26/6/23).

Anyone else have this problem?

Re: Unable to access Sky Yahoo across all devices

caesarome — Tue, 27 Jun 2023 09:05:34 GMT

Have you tried setting the account up again on the app ?

Re: Unable to access Sky Yahoo across all devices

Billyc7c — Tue, 27 Jun 2023 10:35:14 GMT

No, not yet. But the lack of new emails in the account today, makes me think the issue is not completely tied to accessibility? I will do at lunchtime though, but thx for the suggestion.

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 12:16:56 GMT

I also lost access to my Sky.com emails today on MacBook and iPhone.

Initially, it did not recognise my password. When I tried to reset it it did not recognise my recovery information.

I'm guessing I've been hacked.

Any suggestions on how to recover my account?

Re: Unable to access Sky Yahoo across all devices

Billyc7c — Tue, 27 Jun 2023 12:48:18 GMT

My wife is now reporting the same on her fruit-based technolgy too!

Re: Unable to access Sky Yahoo across all devices

Mark39 — Tue, 27 Jun 2023 13:16:53 GMT

@Savo1965 wrote:

I also lost access to my Sky.com emails today on MacBook and iPhone.

Initially, it did not recognise my password. When I tried to reset it it did not recognise my recovery information.

I'm guessing I've been hacked.

Any suggestions on how to recover my account?

There's a known, intermittent problem with Apple Mail regularly reported here.

If you can log in ok here, there's no issue with your Sky Yahoo Mail account: https://www.sky.com/signin/email

As an alternative to waiting for Apple to fix it, you could use a different email app, such as Outlook, Yahoo, or a client like Thunderbird.

Re: Unable to access Sky Yahoo across all devices

Billyc7c — Tue, 27 Jun 2023 14:36:37 GMT

An update: just tried to re-establish the account on my android phone and I can't as the account is not recognised.

Re: Unable to access Sky Yahoo across all devices

caesarome — Tue, 27 Jun 2023 14:39:03 GMT

On your Android phone have you tried setting it up as a Not Yahoo account or selecting Other then using these settings;

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 15:01:39 GMT

Sorry, I don't think I explained my issue clearly.

I am unable to log into my Sky.com email account. I've tried several different devices and apps...still no good. The issue appears to be with Sky/Yahoo but neither seems interested in helping me.

Re: Unable to access Sky Yahoo across all devices

Mark39 — Tue, 27 Jun 2023 15:52:41 GMT

@Savo1965 what was the error message when you tried to log in via the link in my previous post?

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 16:01:18 GMT

I no longer have a Sky account so I'm unable to log in.

Re: Unable to access Sky Yahoo across all devices

Mark39 — Tue, 27 Jun 2023 16:03:13 GMT

@Savo1965 wrote:

I no longer have a Sky account so I'm unable to log in.

Use your email login credentials.

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 16:06:46 GMT

That's the issue.

My email login has been compromised.

Re: Unable to access Sky Yahoo across all devices

Mark39 — Tue, 27 Jun 2023 16:15:36 GMT

@Savo1965 wrote:

That's the issue.

My email login has been compromised.

So the response is that your log in details are incorrect? Have you tried resetting your password via the link on the login page?

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 16:28:03 GMT

Yes, it says that it does not recognise my email address!!! Hence I think it's been hacked and the password changed.

Re: Unable to access Sky Yahoo across all devices

GD1 — Tue, 27 Jun 2023 16:31:18 GMT

@Savo1965 Has there been an extended period of time where you have never access your Email account? If so it may well have been deactivated as it's not recognising your login email address.

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 16:36:26 GMT

Hi, no, I have used my email daily for at least the last 10 years if not longer. It appears that the account has been deleted by someone as I'm unable to retrieve/reset anything. The last email was received yesterday.

Re: Unable to access Sky Yahoo across all devices

Mark39 — Tue, 27 Jun 2023 16:38:25 GMT

@Savo1965 wrote:

Yes, it says that it does not recognise my email address!!! Hence I think it's been hacked and the password changed.

And this is the same email address that your Mac or IPhone uses when you try to log in there? If your email address isn't recognised, I'm wondering if either you've entered it incorrectly or your email account has been closed. A hacker can change your password but not your email address.

Re: Unable to access Sky Yahoo across all devices

Savo1965 — Tue, 27 Jun 2023 16:42:18 GMT

The email address is definitely correct. I'm thinking whoever has accessed my account has closed it!

Re: Unable to access Sky Yahoo across all devices

caesarome — Tue, 27 Jun 2023 16:58:27 GMT

@Savo1965 wrote:

The email address is definitely correct. I'm thinking whoever has accessed my account has closed it!

I don't think that is possible as Sky email accounts are only closed if the user doesn't login over a period of months and they wouldn't be able to call to close it either as they wouldn't know your telephone password.