topic Re: Verification code in Email

Verification code

tandj29 — Wed, 21 Jun 2023 10:32:59 GMT

Every single time I try to access my sky email I have to put in a verification code to prove I am a human.

I have 3 desk tops and this happens on all 3. I have no problems access my emails on my iphone and ipad.

Sky cannot help. My computer supplier does not see it as their problem. I have tried changing my password, using different browsers, logging in and out etc.

Can anyone help?

Re: Verification code

caesarome — Wed, 21 Jun 2023 12:22:03 GMT

Try clearing your browsers cache and if you are using a VPN try disabling it.

Re: Verification code

jayach — Wed, 21 Jun 2023 13:28:07 GMT

Are you using any 3rd party security software that could be blocking Internet tracking technologies? (cookies etc)

Re: Verification code

tandj29 — Wed, 21 Jun 2023 16:27:10 GMT

I cleared my browser history and cookies but that did not work.

Re: Verification code

tandj29 — Wed, 21 Jun 2023 16:30:43 GMT

No i am not using any 3rd party security. I do think that someone has got hold of my email details and is trying to log in so I am constantly having verify myself.

Re: Verification code

jayach — Wed, 21 Jun 2023 18:27:26 GMT

@tandj29 wrote:
I do think that someone has got hold of my email details and is trying to log in so I am constantly having verify myself.

Possible, so change your password, that will lock them out.

https://skyid.sky.com/resetpassword/email

However I doubt that is the reason. Can you try logging in on a different device?

Re: Verification code

tandj29 — Thu, 22 Jun 2023 07:59:22 GMT

I did eventually solve this problem but i am not sure how. I went to Settings-properties- and changed from Private to Public and then back again. I also cleared all my cookies and history.

Thank you for your help.