topic Re: Newest version of email in Email

Newest version of email

allotments — Sun, 18 Jun 2023 14:32:29 GMT

I can only use basic email I cannot access the newest version

Re: Newest version of email

Mark39 — Sun, 18 Jun 2023 14:33:39 GMT

Are you using an app? Or logging in via sky.com?

Re: Newest version of email

allotments — Sun, 18 Jun 2023 14:34:44 GMT

I am logging in to sky

Re: Newest version of email

Mark39 — Sun, 18 Jun 2023 14:37:13 GMT

What happens when you click on the 'Switch to the newest Sky Yahoo Mail' link?

Re: Newest version of email

allotments — Sun, 18 Jun 2023 14:39:14 GMT

Hi Mark,

It takes me to the new version page and it loads, but when I click on the email it just does not open.

Re: Newest version of email

Mark39 — Sun, 18 Jun 2023 14:51:03 GMT

Sorry if it sounds obvious, but you are clicking on an email, not the ad at the top of your Inbox? If it won't open an email, try logging out, closing the page and clearing your browser history, cookies, etc. Then try again.

Re: Newest version of email

allotments — Sun, 18 Jun 2023 14:54:03 GMT

No not clicking on the add, I will try your suggestion now

Re: Newest version of email

allotments — Sun, 18 Jun 2023 14:58:05 GMT

Did as you said but still same as before

Re: Newest version of email

allotments — Sun, 18 Jun 2023 15:02:21 GMT

It also will not let me open any of my folders

Re: Newest version of email

caesarome — Sun, 18 Jun 2023 15:17:06 GMT

Try disabling any add-ons you are using with your web browser or if you are not using any then try installing and using a different browser.

Re: Newest version of email

allotments — Sun, 18 Jun 2023 15:28:23 GMT

Hi,

I am using microsoft edge, just downloaded google chrome but still problem persists

Re: Newest version of email

caesarome — Sun, 18 Jun 2023 15:32:02 GMT

Odd as Chrome is working for me, are you running an add-ons via it, if so try closing them down.

Do you have another device to try accessing your account on ?

Re: Newest version of email

allotments — Sun, 18 Jun 2023 15:38:52 GMT

Just checked and not running any ad ons

Re: Newest version of email

allotments — Sun, 18 Jun 2023 16:08:37 GMT

Yes I can access the newest version on my old laptop

Re: Newest version of email

allotments — Sun, 18 Jun 2023 20:35:39 GMT

No reply , so does anyone else have any ideas, any help gratefully appreciated.

Re: Newest version of email

jayach — Sun, 18 Jun 2023 20:37:58 GMT

Then there must be something on your device that is interfering with the browsers.

Did it ever work on the current device? If so when did it stop? Did you make any changes around then, such as new anti-virus or security software?

Re: Newest version of email

allotments — Sun, 18 Jun 2023 21:21:00 GMT

Yes it did work then it just stopped, all I have done is updated as and when required

Re: Newest version of email

allotments — Mon, 19 Jun 2023 18:15:21 GMT

Does anyone else have any ideas on how to fix this problem

Re: Newest version of email

jayach — Mon, 19 Jun 2023 18:51:22 GMT

Both Edge and Chrome share the same basic code (Chromium).

Could you try with Firefox? Download Firefox for Desktop — Mozilla (UK)

It's just possible that won't be affected in the same way.

Re: Newest version of email

allotments — Mon, 19 Jun 2023 19:01:30 GMT

Thanks, I will download it and try 😁