topic Re: Captcha email verification in Email

Captcha email verification

barryv — Thu, 15 Jun 2023 04:49:52 GMT

When I changed from Sky BB to another BB isp every time I log into my Sky email account I get a captcha verification box pop up, although not life changing it is somewhat annoying to say the least. How can I get rid of this annoying happening. Thanks in advance for any info to resolve this..

Re: Captcha email verification

Mark39 — Thu, 15 Jun 2023 07:10:14 GMT

Unless you're using a VPN, it's probably related to the IP address assigned to your broadband connection by your new ISP. You could try turning off your router for 30 minutes or so which may result in a new IP address.

Re: Captcha email verification

jayach — Thu, 15 Jun 2023 12:42:40 GMT

That is usually caused by mismatched cookies in your browser.

If @Mark39's suggestion doesnt work, try using a different browser, and used this link to log on mail.tools.sky.com

Out of interest, what ISP are you now with?

Re: Captcha email verification

barryv — Fri, 16 Jun 2023 05:36:22 GMT

Thanks for the response I am withTrooli

Re: Captcha email verification

barryv — Fri, 16 Jun 2023 05:48:22 GMT

Will try your suggestions thanks guys and come back to you with the results.

Re: Captcha email verification

barryv — Sat, 17 Jun 2023 06:29:54 GMT

Hi Tried disconnecting for over half an hour but unfortunatly no change will try next option thanks.