topic Re: 2nd user in Email

2nd user

jnovis — Sun, 04 Jun 2023 16:35:50 GMT

How do I change the second user security question and add new one

Re: 2nd user

jayach — Sun, 04 Jun 2023 16:48:21 GMT

You can't do it as you.

The second user can do it here: https://www.sky.com/myaccount/my-details

Re: 2nd user

jnovis — Mon, 05 Jun 2023 10:42:21 GMT

Thanks for reply. Only problem , it gives me a choice of sending an email to the address registered , which I can`t remember or a security question (name of manager) which I don`t remember selecting. Spent 30 mins speaking to a lady in India who did not understand my problem and she said she would ring me back in 5 days !!! They are also difficult to understand. Will try to alter Sky ID and start again.

Re: 2nd user

caesarome — Mon, 05 Jun 2023 12:29:45 GMT

@jnovis

If you login here as the 2nd user then you should see the email address that is on the account:

https://www.sky.com/myaccount/my-details

Re: 2nd user

jayach — Mon, 05 Jun 2023 14:01:12 GMT

@caesarome wrote:
@jnovis
If you login here as the 2nd user then you should see the email address that is on the account:

https://www.sky.com/myaccount/my-details

The important bit is to make sure you log in as the second user, so make sure you have logged out of your main account first.

If I want to be logged in as multiple users at the same time, I do it in different browsers, as they will each have their own cookies.