topic Re: Sky Yahoo email in Email

Sky Yahoo email

Happy2golf — Tue, 30 May 2023 14:18:04 GMT

Following a hack of my email, I am advised each time I try to send an email out that any reply to it will go to a 3rd party Hotmail account. I do not know how to correct this. On settings I can add a mailbox but there is no option I can see to delete an unwanted one which I have not set up.

Re: Sky Yahoo email

jayach — Tue, 30 May 2023 15:06:56 GMT

Go Settings - More settings -Mail boxes and select your Sky mailbox, and see if the Reply-to address has been changed. Correct it if it has.

Also check under Fiters than none have been setup.

Edit: I assume you have changed your password.

Re: Sky Yahoo email

Happy2golf — Tue, 30 May 2023 18:47:45 GMT

Many thanks for your help. Haven't had time today to follow on. Having difficulty finding my way around to find settings and more settings. Will pursue tomorrow. Thanks again.

@jayach

Re: Sky Yahoo email

jayach — Tue, 30 May 2023 19:47:43 GMT

Settings and More settings are here:

Try to ensure you are using a browser on PC, not mobile.

Re: Sky Yahoo email

Happy2golf — Wed, 31 May 2023 20:32:11 GMT

Thank you so much for your trouble. In my on screen menus there is no person icon and no "more settings" option after "settings". Maybe I need to not be using a tablet or my mobile fone. I phoned Sky again and they seem to be unsure of what to do and have asked me to wait a few days. I am still receiving the error message that replies to my outgoing mails will be sent to a Hotmail account. I have deleted and restored my Yahoo email and will see if that helps. Thanks again for your trouble.

@jayach

Re: Sky Yahoo email

caesarome — Wed, 31 May 2023 21:32:13 GMT

@Happy2golf wrote:

Maybe I need to not be using a tablet or my mobile fone.

Make sure the webpage is in desktop mode on your tablet.

Re: Sky Yahoo email

jayach — Thu, 01 Jun 2023 00:05:39 GMT

As @caesarome says, you need to use desktop mode on either mobile or tablet. Preferably use an actual desktop browser.