topic Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h in Email

My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no help

handcart — Sat, 29 Apr 2023 09:28:59 GMT

Requested help from yahoo said to to sky .... sky said go to yahoo... I cannot access any part of account or passwords

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Mark39 — Sat, 29 Apr 2023 10:00:00 GMT

Are you able to log in?

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Sat, 29 Apr 2023 10:17:21 GMT

Cannot access anything

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Mark39 — Sat, 29 Apr 2023 10:32:10 GMT

Try the 'forgotten your password' link on the sky.com sign in page. If you can't reset your password via the link because your memorable data or recovery email address have been changed, you'll need to give Sky a ring (not Yahoo).

Just tell them you've forgotten your password and can't reset it online. No need to mention hacking or your email account.

Make sure you choose a strong password - not a word you can find in a dictionary for example. Post again if you have further problems after logging in.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Sat, 29 Apr 2023 19:08:35 GMT

Hi - so Thankyou I am back in ! Who can I make sure everything is secure and no one is receiving any random emails as well as replies going elsewhere ?

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

caesarome — Sat, 29 Apr 2023 19:11:10 GMT

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Sat, 29 Apr 2023 19:33:42 GMT

Thank you for your help - appreciated very much

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Wed, 03 May 2023 18:38:21 GMT

Back to square 1 locked out of email and

"My Sky" account - keep being refererred to Sky phone number that gets no answer

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Mark39 — Wed, 03 May 2023 18:49:20 GMT

Have you tried resetting your password again?

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

caesarome — Wed, 03 May 2023 18:52:11 GMT

So your access to your email was limited, have you tried changing the password again ?

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Wed, 03 May 2023 19:09:27 GMT

My Sky email and my Sky account has both been locked

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

caesarome — Wed, 03 May 2023 19:11:37 GMT

@caesarome wrote:

have you tried changing the password again ?

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

jayach — Thu, 04 May 2023 01:12:58 GMT

@handcart wrote:
Back to square 1 locked out of email and
"My Sky" account - keep being refererred to Sky phone number that gets no answer

Does that mean you did get back in, but then were locked out again?

If you are being given a number to ring, it should be answered eventually. Early morning is probably best time to ring.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

bob+summers — Fri, 09 Feb 2024 07:23:36 GMT

Same happened to me and there is a filter Hotmail now on there I jave gone into setting but can't see more settings or filter please can you tell me where this option is please @ Caesarome

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

handcart — Fri, 09 Feb 2024 08:32:39 GMT

Go to settings- manage accounts and then mailbox.

if the same thing has happened to you an additional mail box has been added by the hack. This needs to be deleted

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

caesarome — Fri, 09 Feb 2024 10:06:45 GMT

@bob+summers

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

jayach — Fri, 09 Feb 2024 11:13:55 GMT

@bob+summers wrote:
Same happened to me and there is a filter Hotmail now on there I jave gone into setting but can't see more settings or filter please can you tell me where this option is please @ Caesarome

To get to more settings you need to be using a desktop browser, or desktop mode on a mobile browser. and it is here: