topic Email problems on my mobile phone in Email

Email problems on my mobile phone

Anonymous — Thu, 20 Apr 2023 13:40:06 GMT

Recently my emails have stopped appearing on my mobile phone (removed) but I am still receiving them on my laptop.. On my phone, I was told to log out and log in again. When I tried to log in I was asked to enter my password. As I said I had forgotten it, a message "Bad Decision" appeared with a reference number. No "box" appeared to enter a new password, along with one to confirm it.

As I am deaf I cannot use the phone so any reply has to be by chat or email. (removed)

Moderator comments: removed personal details

Re: Email problems on my mobile phone

Mark39 — Thu, 20 Apr 2023 14:47:12 GMT

@Anonymous you've posted on a public customer forum so for your own protection, the personal details you included have been removed. As customers here, we can't reply by email or chat, but we'll do our best to help

As you can log in via your laptop, there's no issue with your Sky Yahoo Mail account, so this must be related to the app you're using on your mobile. Which app is it?

Re: Email problems on my mobile phone

caesarome — Thu, 20 Apr 2023 15:13:53 GMT

@Anonymous

So the issue is that you login to the Sky website on your phone but have forgotten your password, if so are you using this link to change the password:

https://skyid.sky.com/resetpassword/

Re: Email problems on my mobile phone

jayach — Thu, 20 Apr 2023 15:23:39 GMT

Also, how are you accessing them on the laptop? Webmail via a browser or app/client?