topic Re: Access denied to email in Email

Access denied to email

PostieMick — Sun, 05 Mar 2023 15:27:43 GMT

Keep getting access denied, you don't have permission to access on this server. Only on my pc using Edge, not on my phone or Chromebook. Can access my account details etc but not emails. Have cleared history, cookies etc but still no luck. Same message when I change browser to Chrome. Any ideas?

Re: Access denied to email

Mark39 — Sun, 05 Mar 2023 15:28:53 GMT

Are you using a VPN?

Re: Access denied to email

PostieMick — Sun, 05 Mar 2023 15:55:38 GMT

No. Not using VPN.

Re: Access denied to email

Mark39 — Sun, 05 Mar 2023 15:59:51 GMT

Try Chrome's incognito mode.

Re: Access denied to email

PostieMick — Sun, 05 Mar 2023 16:08:23 GMT

No. Makes no difference.

Re: Access denied to email

caesarome — Sun, 05 Mar 2023 16:10:22 GMT

You could try reboting the wifi router that the Chromebook is connected to to see if it then allows you access.

Re: Access denied to email

jayach — Sun, 05 Mar 2023 17:33:36 GMT

If it's only happening on your PC, in any browser, and not your Chromebook it's likely to be a problem with something on the PC. Has it been working previously, have you made any changes such a a new anti-virus?

Re: Access denied to email

PostieMick — Sun, 05 Mar 2023 18:36:43 GMT

No. Nothing new added or changed.

Re: Access denied to email

PostieMick — Sun, 05 Mar 2023 18:37:32 GMT

Was working ok until yesterday.

Re: Access denied to email

caesarome — Sun, 05 Mar 2023 19:20:00 GMT

@caesarome wrote:

You could try reboting the wifi router that the Chromebook is connected to to see if it then allows you access.

Re: Access denied to email

PostieMick — Mon, 06 Mar 2023 07:56:10 GMT

Thanks, have tried that and still no access on laptop. I've changed sky password too but makes no difference.

Re: Access denied to email

jayach — Mon, 06 Mar 2023 13:57:29 GMT

I still suspect a software problem on the laptop.

You say you can log in to Sky, so if you log in here: https://www.sky.com/myaccount/my-details and go to the drop down menu under your name in the RH corner and select Yahoo mail, what happens?

Re: Access denied to email

Mark39 — Mon, 06 Mar 2023 14:02:26 GMT

@jayach wrote:

I still suspect a software problem on the laptop.

I agree. It's evidently not an IP address issue, nor a caching problem, nor an account issue, which leaves a device problem.

Re: Access denied to email

PostieMick — Mon, 06 Mar 2023 14:03:17 GMT

Thanks for your reply. However, not sure what I have done but was able to access the emails this morning after trying loads of different things. Don't know what the problem was but as it is now working again I can stop looking. Thanks again all for your suggestions.

Re: Access denied to email

ElvieH — Wed, 19 Apr 2023 14:56:09 GMT

Hi - did you manage to resolve this? I have the same issue.

Logged on relatively recently with no issues on (Windows PC) and have tried both Edge & Chrome but get the following message:

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.6549d5cb.1681915707.272b41cf

Email is working on my phone fine.

"Helpfully" the Help page says the following, but the only contact option is to call the UK helpline and I am based in Australia.

"Access Denied - To fix this, you'll need to contact us and tell us your public IP address, and the full reference number that's displayed on the error page.

To contact us, select Yes to the question at the bottom of the page."

Re: Access denied to email

Mark39 — Thu, 20 Apr 2023 07:26:23 GMT

@ElvieH the most likely causes are either that you're using a VPN, or, as the Sky Help guide indicates, there's an issue with the IP address your device is connected to.

If you're not using a VPN, try turning off your router at the plug for an hour or so which should result in it being assigned a different IP address.

Re: Access denied to email

ElvieH — Sat, 29 Apr 2023 01:40:29 GMT

Thank you Mark. Still no luck unfortunately but thanks for your help.

Re: Access denied to email

Hannah+Moore — Wed, 24 May 2023 13:58:50 GMT

Hi there,

I am in South Africa and having the same issue.

Did you ever come right with your emails?

Re: Access denied to email

PostieMick — Wed, 24 May 2023 14:36:22 GMT

Hi. Yes did get access back although to be honest I have no idea what I did that got it back as I tried just about everything! Wish I could be more help

Re: Access denied to email

goldcakes — Mon, 11 Dec 2023 23:30:25 GMT

Hello,

As previous comments stated, this is an IP issue, which I tested and found it's a result of accessing the service from outside the UK. Personally, I'm in Australia and received the error which I resolved by using a VPN with the region set to UK. My best guess is someone decided the browser service should be unaccessible outside the UK as a security measure, which is somewhat justifiable.

My recommendation for a temporary fix is to use a VPN like windscribe and set it to a location in the UK. For a permanent fix, especially if you have no plans of returning to live in the UK, create a gmail account or use an existing one from now on. Go to all your accounts using the Sky email and have them switched to gmail(except junk mail services). If you dislike gmail for any reason, my next recommended email service would be outlook.