topic Re: Im not receiving an email from a certain company in Email

Im not receiving an email from a certain company

AdamG24 — Wed, 19 Apr 2023 08:48:43 GMT

I have spoke with them they said they have sent it but not getting nothing through

tried spam

tried logging in direct to yahoo

Re: Im not receiving an email from a certain company

caesarome — Wed, 19 Apr 2023 08:50:09 GMT

Do you have any filters in your account that could somehow be blocking these emails ?

Re: Im not receiving an email from a certain company

AdamG24 — Wed, 19 Apr 2023 08:52:10 GMT

ok how do i check for that please ?

i have added them also to my contacts with there email

Re: Im not receiving an email from a certain company

caesarome — Wed, 19 Apr 2023 08:53:45 GMT

You can check this via your online email account at Sky.com:

Go to Settings > More Settings > Filters

Re: Im not receiving an email from a certain company

Mark39 — Wed, 19 Apr 2023 08:55:51 GMT

@AdamG24 wrote:

I have spoke with them they said they have sent it but not getting nothing through

tried spam

tried logging in direct to yahoo

You mean via sky.com? If you're receiving other emails OK, there's unlikely to be a problem with Sky Yahoo Mail. I've not seen similar problems reported recently. Try your trash folder as well as spam. If you have no luck, it's most likely that either they didn't send it, or they sent it to the wrong email address, or it bounced for some reason.

Re: Im not receiving an email from a certain company

AdamG24 — Wed, 19 Apr 2023 09:01:21 GMT

Can you help me where to find the filters please

and what i should be looking for

Re: Im not receiving an email from a certain company

caesarome — Wed, 19 Apr 2023 09:04:22 GMT

I have answered that above for you as you need to login in here:

https://skyid.sky.com/signin/email/

And look for anything setup there and if so delete it.

Re: Im not receiving an email from a certain company

AdamG24 — Wed, 19 Apr 2023 09:08:50 GMT

all i have is this which is next please ?

Re: Im not receiving an email from a certain company

Mark39 — Wed, 19 Apr 2023 09:25:02 GMT

You'll need to 'go to desktop site' in your browser options. Turn your device to landscape mode, and click on the three dots at the top right of the page.

Re: Im not receiving an email from a certain company

AdamG24 — Wed, 19 Apr 2023 09:32:25 GMT

Ok will try this later

when on laptop.

thanks people

Re: Im not receiving an email from a certain company

jayach — Wed, 19 Apr 2023 16:23:52 GMT

@AdamG24 wrote:
when on laptop.

That is definately the best way to do it.