topic Re: Sky id in Email

Sky id

KWilso31 — Fri, 14 Apr 2023 06:39:21 GMT

I have been denied access to my sky email account today and whenever I try to enter another way the user is defaults to a different account name. Any suggestions?

Re: Sky id

Mark39 — Fri, 14 Apr 2023 08:06:14 GMT

@KWilso31 wrote:

I have been denied access to my sky email account today....

What's the error message? Are you outside the UK/Ireland?

Re: Sky id

KWilso31 — Fri, 14 Apr 2023 08:30:27 GMT

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.cc7ce17.

been out of the UK for 10 years and not had a problem yet. Also, this has posted from a different user ID to the one I use on this account

Re: Sky id

Mark39 — Fri, 14 Apr 2023 08:39:13 GMT

The error has arisen because of a perceived security risk associated with the IP address you're connecting from. There have been several reports of this over the last week, so it looks like Sky may have tightened their security. You may be able to log in ok via a different connection or location, or try a mobile connection if you're currently using local WiFi.

Re: Sky id

KWilso31 — Fri, 14 Apr 2023 08:52:29 GMT

That's really helpful, thank you. Thought I was either going mad or had my account hijacked!