topic Re: Emergency response request in Email

Emergency response request

Sandraturnbulls — Wed, 05 Apr 2023 15:15:16 GMT

I'm still not able to access my sky emails under data protection and confidentiality I need all my emails back you are with holding my personal data

Re: Emergency response request

Mark39 — Wed, 05 Apr 2023 15:19:40 GMT

@Sandraturnbulls wrote:

I'm still not able to access my sky emails under data protection and confidentiality...

Please elaborate. I don't understand what you mean. What happens when you log in to your email via Sky.com?

Re: Emergency response request

Sandraturnbulls — Wed, 05 Apr 2023 15:34:32 GMT

I'm just not able to log in for some reason my account has been locked I've spent hours speaking to sky to try and resolve this they say my account has gone forever I've got personal data on my email account

Re: Emergency response request

Mark39 — Wed, 05 Apr 2023 15:47:36 GMT

It's unlikely that your email account has gone for good, unless you haven't regularly logged into it. From previous posts here, the problem is finding an adviser who knows how to deal with it. My account has been locked several times in the past and has eventually been unlocked after more or less to-ing and fro-ing with Sky.

Are you calling the number given in the 'locked' message?

Re: Emergency response request

Sandraturnbulls — Wed, 05 Apr 2023 15:57:54 GMT

Yes some people are very unhelpful with me I spent 1.5hours on the phone with technical support he esulated it and should of receive a call a few days later at a set time they did not call me. I've photo and video of my late mum in my email folders I'm devastated. never mind DNA results and other person stuff

Re: Emergency response request

caesarome — Wed, 05 Apr 2023 16:15:37 GMT

I had this happen to me a few years ago @Sandraturnbulls so it is nothing against your personally. I was told it was locked for security reason but either way as @Mark39 has said the difficulty of finding someone to talk to who knows how to unlock your account.

Re: Emergency response request

jayach — Wed, 05 Apr 2023 17:45:52 GMT

Unfortunately, data protection is the very reason they can't just unlock your account.

It will have been locked for some perceived security breach. Mine was accessing the email with different I.P. addresses in a short time, caused by my new ISP putting me on a faulty line that was causing the router to reboot frequently.

If you are unable to pass the security checks they can not unlock it

However, having said that, is it just the email, or can you access your Sky account here?

https://www.sky.com/myaccount/my-details

Re: Emergency response request

Sandraturnbulls — Thu, 06 Apr 2023 06:31:24 GMT

I answered all my security questions correctly. They say it has gone I know things don't disappear

Re: Emergency response request

caesarome — Thu, 06 Apr 2023 09:01:54 GMT

Can you now get logged into your email account, if not can you get logged in here:

https://www.sky.com/myaccount/my-details

Or does the same message occur ?