topic Re: Yahoo email in Email

Yahoo email

adamgga123 — Sun, 12 Feb 2023 13:20:11 GMT

I need help please as I have spent 3 hours on the phone to sku without sucess

- yahoo email box cannot sign in "Account problem': We aplooise for the invconvience plase contact xxxx

- goto sky.com "Account suspensed"

- reset password "unexpected error occured"

Phone sky they say no account on the system to unlock the account. I dont have any sky subscriptions and my account is old.

I need my emails back, please help

Re: Yahoo email

caesarome — Sun, 12 Feb 2023 13:27:09 GMT

What does it say if you try to login here:

https://skyid.sky.com/signin/email/

Or here:

https://www.sky.com/myaccount/my-details

Re: Yahoo email

adamgga123 — Sun, 12 Feb 2023 13:32:35 GMT

1. Account problem

We aplogise for the inconvience but we have encountered a problem with your account. Please contact xxxx for further assitance.

2. Account locked

We aplogise for the inconvience but we have encountered a problem with your account. Please contact xxxx for further assitance.

I have called sku as I say for 3 hrs but they cant find my account

Re: Yahoo email

caesarome — Sun, 12 Feb 2023 13:39:11 GMT

When did you last login to your account ?

Re: Yahoo email

adamgga123 — Sun, 12 Feb 2023 13:45:59 GMT

2 days ago - then its stopped working, I then reset my password and it stopped working again

Re: Yahoo email

caesarome — Sun, 12 Feb 2023 13:47:31 GMT

And you can't reset your password via this link:

https://skyid.sky.com/resetpassword/

Re: Yahoo email

adamgga123 — Sun, 12 Feb 2023 13:49:59 GMT

Allows me to type a new password - there was an expected error

Re: Yahoo email

caesarome — Sun, 12 Feb 2023 13:53:38 GMT

Have you tried calling the automated number shown here:

https://www.sky.com/help/articles/how-to-unlock-your-sky-account

Re: Yahoo email

adamgga123 — Sun, 12 Feb 2023 13:56:35 GMT

Yes, spent about 4hrs talking to them.

dosent work

Re: Yahoo email

Adele50 — Mon, 27 Mar 2023 13:54:01 GMT

@adamgga123 Did you get this sorted?
Im having the same problem and when I called the number they said they couldn't do anything about it and I will no longer have access to my emails!

Re: Yahoo email

Adamyyy — Mon, 27 Mar 2023 14:02:34 GMT

I gave up... mailbox is gone, sky are rubbish

Re: Yahoo email

Mark39 — Mon, 27 Mar 2023 14:06:37 GMT

@Adamyyy wrote:

I gave up... mailbox is gone, sky are rubbish

So far as I can see, you never did get back to us following,our offer to help: https://helpforum.sky.com/t5/Email/Sky-Com-email-verification-code-is-sent-to-my-sky-com-email-address/m-p/4228608#M92587

Re: Yahoo email

Adamyyy — Mon, 27 Mar 2023 14:12:48 GMT

Like I said, I gave up... spent far too long on the phone... which in the end sky gave up and gave the solution l "create a new mailbox"

Re: Yahoo email

Mark39 — Mon, 27 Mar 2023 14:22:48 GMT

@Adamyyy wrote:

Like I said, I gave up... spent far too long on the phone... which in the end sky gave up and gave the solution l "create a new mailbox"

You might well have been better off seeking advice here. Previous posts suggest that Sky Yahoo Mail isn't well understood by the customer service advisers. Oh well....

Re: Yahoo email

Adamyyy — Mon, 27 Mar 2023 14:40:27 GMT

Here is my issue

I can login to sky.com, I have change my password too.

when I click on yahoo email.

it askes me to login to yahoo email, then sends a special phrase to the email that I. Am trying to login to

Re: Yahoo email

jayach — Mon, 27 Mar 2023 14:49:18 GMT

@Adamyyy

If you are able to log in here: https://www.sky.com/myaccount/my-details

You should be able to set a new email address for the recovery email (it won't be your Sky email) or change the security question.

Re: Yahoo email

Adamyyy — Mon, 27 Mar 2023 14:59:35 GMT

Done that...

however yahoo doesn't let me login and it send the security to the sky email still

i click 'other method'

Uh-oh...

We can’t sign you in at the moment. Please try again in a while.

Re: Yahoo email

caesarome — Mon, 27 Mar 2023 15:45:02 GMT

Does the same happen when you try to login here:

https://skyid.sky.com/signin/email/

Re: Yahoo email

Adamyyy — Mon, 27 Mar 2023 15:54:27 GMT

Yes it does

Re: Yahoo email

jayach — Mon, 27 Mar 2023 21:13:07 GMT

@Adamyyy wrote:
however yahoo doesn't let me login and it send the security to the sky email still

Why do you say Yahoo doesn't let you log in here: https://www.sky.com/myaccount/my-details

That is a Sky webpage, nothing to do with Yahoo.